Events 2.0 and Legacy Event Retirement FAQ

NEFDC · ‎02-01-2024

I have 65 tickets sold for an event and 47 orders. Why don't the emails to all registrants go to all 65 tickets? You are assuming that the person who signed people up are going to forward an email to everyone who they registered. I want to email everyone who is attending directly. Please fix this.

William_A · ‎02-01-2024

Hello @NEFDC ,

Similar to the older system, only the registrant for the event is going to be emailed, as it's their contact info being used for the purchasing and managing of the overall registration, even if multiple guests and others are involved.

If you're wanting everyone who registers for an even of yours to receive emails, they'd need to register individually.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎02-01-2024

Hello @NEFDC ,

Similar to the older system, only the registrant for the event is going to be emailed, as it's their contact info being used for the purchasing and managing of the overall registration, even if multiple guests and others are involved.

If you're wanting everyone who registers for an even of yours to receive emails, they'd need to register individually.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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