There are so many issues with the new editor, I don't know where to start. This was clearly designed to be prettier not more functional. Being a UI & UX specialist it's very disappointing to see the functionality get dramatically worse, rather than improved. I though Constant Contact was better than that.
The toolbar options hop around way too much. Depending on what type of content you are editing the information to edit it is in a different location. For example, the hyperlink tool. You click on an image it's at the top. You click on a button the hyperlink tool in the left toolbar. You click on text it's at the top but it's cluttered and hard to find quickly. When a creative is at work and adding links all at once or similar edits all at once the toolbar can be skipping around or it drastically slows down the workflow.
Also, the toolbar is now located way at the top and takes a LONG mouse drag to access, if you're a speedy designer trying to optimize your time, 50 long click drags add up really quickly slowing down your workload. The toolbar should be closer to the panel the user is working in and CONSISTENT so the user can create a smooth workflow and optimize their time. Workflow should be one of the biggest priorities for improvement when updating a software like this, not the last.
Overall, make the toolbars quicker to access (closer to the action taking place, make the toolbar items consistent with location and look so the user can expect where the tools and find them quickly, and get into a smooth workflow.
Hello everyone,
To ensure that feedback regarding the current email builder (CPE) is a) productive, and b) providing pertinent troubleshooting info, our team is going to ask that if you are responding, you're providing some of the following:
Please keep our Community Guidelines in mind while responding. If you'd prefer to provide the troubleshooting info privately, you're encouraged to email us at social_support(at)constantcontact(dot)com with your account username and the requested info. Thank you very much for your contributions, feedback, and cooperation so we can improve the email builder.
Hi @DuraSupreme Thank you for your feedback! Prior to the toolbar being sticky at the top of the editor, it displayed next to the active block being edited. Unfortunately, this caused several issues with scrolling through an email with a block activated and continuing to be able to access the toolbar. Due to high demand, the toolbar was made sticky so it can always be accessed no matter where your content is being edited.
Our team is also working to make the editing experience more consistent across our different block types as we expand the customization options available that allow you to apply more design styles.
Senior Product Manager - Cross-Device Editor Helping marketers build effective email campaigns tailored to their brand's unique style, without needing to write a single line of code! Our Cross-Device Editor features an easy drag-and-drop interface, advanced styling options, responsive design capabilities, AI-generated content suggestions, personalization, commerce integrations, and more. |
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That's great, but I don't think you're hearing what we users are saying.
No one is asking for "as we expand the customization options available that allow you to apply more design styles"
We're asking for an editor that works and is user-friendly. We don't need a cruise ship - a row boat would be fine if the oars were always in the correct place and acted as one would expect. Sorry for the ridiculous analogy, but do you understand what I'm saying? Thanks!
Exactly. THIS exactly!
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