Hyperlink on PDF not active once uploaded

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user7677048
Rookie

Hello, 

I am uploading a PDF file with 2 clickable hyperlink. 

Once Uploaded the hyperlinks are no longer active and can't be clicked on the email. 

 

Thank you

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @user7677048 ,

 

Since PDFs can't be embedded into emails, you're technically inserting the first-page image that we generate when you upload the PDF. Since it's just an image, it can't have the multiple live links, it's just a pic of hyperlinked text.

 

I'd recommend either recreating the PDF using the actual email builder, or linking directly to the PDF in your email.

 

See also:

Inserting text links

Inserting image links

Inserting button links


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @user7677048 ,

 

Since PDFs can't be embedded into emails, you're technically inserting the first-page image that we generate when you upload the PDF. Since it's just an image, it can't have the multiple live links, it's just a pic of hyperlinked text.

 

I'd recommend either recreating the PDF using the actual email builder, or linking directly to the PDF in your email.

 

See also:

Inserting text links

Inserting image links

Inserting button links


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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