Solved: Hyperlink on PDF not active once uploaded - Constant Contact Community

user7677048 · ‎09-24-2024

Hello,

I am uploading a PDF file with 2 clickable hyperlink.

Once Uploaded the hyperlinks are no longer active and can't be clicked on the email.

Thank you

William_A · ‎09-24-2024

Since PDFs can't be embedded into emails, you're technically inserting the first-page image that we generate when you upload the PDF. Since it's just an image, it can't have the multiple live links, it's just a pic of hyperlinked text.

I'd recommend either recreating the PDF using the actual email builder, or linking directly to the PDF in your email.

See also:

Inserting text links

Inserting image links

Inserting button links

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William A
Community & Social Media Support

View solution in original post

William_A · ‎09-24-2024

Hello @user7677048 ,

Since PDFs can't be embedded into emails, you're technically inserting the first-page image that we generate when you upload the PDF. Since it's just an image, it can't have the multiple live links, it's just a pic of hyperlinked text.

I'd recommend either recreating the PDF using the actual email builder, or linking directly to the PDF in your email.

Hyperlink on PDF not active once uploaded

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