I can't add a new user!

SOLVED
Go to solution
LizR225
Rookie
0 Votes

It says this email is already being used and that's not true!

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @LizR225 ,

 

This messaging is because the people in question are currently using the email addresses you're trying to add as usernames for other accounts they're on. They'll need to login to the other accounts they're on, and update their usernames on those other accounts so that you can add their emails to your account.

 

If you they further assistance with updating their other accounts' usernames, I'd advise having them call general support to provide their emails, confirm security permissions live, and work with the agent to administratively update those other usernames.

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @LizR225 ,

 

This messaging is because the people in question are currently using the email addresses you're trying to add as usernames for other accounts they're on. They'll need to login to the other accounts they're on, and update their usernames on those other accounts so that you can add their emails to your account.

 

If you they further assistance with updating their other accounts' usernames, I'd advise having them call general support to provide their emails, confirm security permissions live, and work with the agent to administratively update those other usernames.

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST