Landing Page formatting and other issues

MorrisonKids
Rookie
0 Votes
I used a Landing Page for our recent newsletter instead of the email platform. There were so many issues with this campaign that I now don't want to use a Landing Page again, nor a CC email platform. The issues were as follows: REVISIONS made simply don't take! You keep making them again and again, to no avail. Then you have to chat back and forth with an agent-- yes it's great that there is live support--to fix the issue. Revisions included links and general formatting. TIME- so much time. Time is the least of it however. Moreover, it's the fact that out make a change, trust it and then send it out to your managers, to learn it didn't take-- i.e., psychological distress. Three support tickets, with chatting back and forth about more time wasted in making revisions that still don't take. Sometimes they do, and then they don't!
3 REPLIES 3
MorrisonKids
Rookie
0 Votes
I used a Landing Page for our recent newsletter instead of the email platform. There were so many issues with this campaign that I now don't want to use a Landing Page again, nor a CC email platform. The issues were as follows: REVISIONS made simply don't take! You keep making them again and again, to no avail. Then you have to chat back and forth with an agent-- yes it's great that there is live support--to fix the issue. Revisions included links and general formatting. TIME- so much time. Time is the least of it however. Moreover, it's the fact that out make a change, trust it and then send it out to your managers, to learn it didn't take-- i.e., psychological distress. Three support tickets, with chatting back and forth about more time wasted in making revisions that still don't take. Sometimes they do, and then they don't!
Caitlin_M
Administrator
0 Votes

Hi @MorrisonKids. I see you spoke with our support team yesterday. They did some troubleshooting with you that included working in your account through incognito and it seems the changes did save. Going off of that information, this seems to be related to a browser issue. I recommend reviewing our connectivity article which covers some reasons why this happens and some steps to take in the future if this continues to occur. 

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Caitlin M.
Community Manager
MorrisonKids
Rookie
0 Votes

Thank you I'll try that!

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