Links do not work for everyone

[L488814]

I have sent out 14k texts with a link to our instagram page. The link worked on the browser when I tested it at the time of putting it in the text campaign. Once sent out, it started getting a ton of responses that it doesnt work.  It takes them to some error page b.ctct.sh - I tried again and thought wed figured it and it did it again!  Embarrassing to say the least.  Not to mention I pay for these!  Called Constant Contact and was told they are "working on it" and ill be let know when its fixed Problem is the first time was almost a month ago. How do I handle this??  I have a big text to send out tonight. I cant add a link because it doesn't work. They are giving no help. no offer of returned SMS credits.  literally nothing!  Has anyone else dealt with this? 

[Caitlin_M]

Hi @L488814. I'm sorry to hear the links are not working appropriately in your SMS messages. I see you spoke with our Support team yesterday. As they mentioned, there isn't a workaround or solution at this time. Your case was tracked with the defect and you will be notified of any updates.

[L488814]

For almost a month now?  And do I still get charged for this?  you have a insert link, test link feature.  I do all of that. Then it doesnt work to over 6000 local customers and your response is - sorry that doesn't work?  We should be aiming higher.