Solved: Re: Manually resubscribe a contact - Constant Contact Community

HCRWC · ‎10-25-2023

Resubscribe does not work. What is the alternate method?

William_A · ‎10-25-2023

If your unsubscribed contact is unable to go through the resubscription process, then there's a couple other methods that can be utilized. The easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎10-25-2023

Hello @HCRWC ,

If your unsubscribed contact is unable to go through the resubscription process, then there's a couple other methods that can be utilized. The easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

HCRWC · ‎10-25-2023

Thank you!!! Working now!!

Manually resubscribe a contact

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