Multi-Factor Authentication

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MaryM1825
Rookie
0 Votes

why do I have to always as for an authorization code to login to my account when I have not do so in the past. I do I change this?

1 ACCEPTED SOLUTION
Caitlin_M
Administrator
0 Votes

Hi @MaryM1825. Receiving these prompts can happen for a few different reasons:

 

  • Previously deleting your cookies or clearing your web browser's cache
  • Logged in from a different web browser
  • Using VPN or different IP addresses
  • Accessing Constant Contact in an incognito or private browser window
  • Using a shared login between multiple people where they are accessing the account from a different location or computer

The prompt appears when our system recognizes an unrecognized device. MFA cannot be turned off as this is a security feature to protect your account.

 

See also:

Multi-Factor Authentication (MFA) FAQ

--

Caitlin M.
Community Manager

View solution in original post

1 REPLY 1
Caitlin_M
Administrator
0 Votes

Hi @MaryM1825. Receiving these prompts can happen for a few different reasons:

 

  • Previously deleting your cookies or clearing your web browser's cache
  • Logged in from a different web browser
  • Using VPN or different IP addresses
  • Accessing Constant Contact in an incognito or private browser window
  • Using a shared login between multiple people where they are accessing the account from a different location or computer

The prompt appears when our system recognizes an unrecognized device. MFA cannot be turned off as this is a security feature to protect your account.

 

See also:

Multi-Factor Authentication (MFA) FAQ

--

Caitlin M.
Community Manager
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