Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

Multi-Factor Authentication

SOLVED
Go to solution
MaryM1825
Rookie
0 Votes

why do I have to always as for an authorization code to login to my account when I have not do so in the past. I do I change this?

1 ACCEPTED SOLUTION
Caitlin_M
Administrator
0 Votes

Hi @MaryM1825. Receiving these prompts can happen for a few different reasons:

 

  • Previously deleting your cookies or clearing your web browser's cache
  • Logged in from a different web browser
  • Using VPN or different IP addresses
  • Accessing Constant Contact in an incognito or private browser window
  • Using a shared login between multiple people where they are accessing the account from a different location or computer

The prompt appears when our system recognizes an unrecognized device. MFA cannot be turned off as this is a security feature to protect your account.

 

See also:

Multi-Factor Authentication (MFA) FAQ

--

Caitlin M.
Community Manager

View solution in original post

1 REPLY 1
Caitlin_M
Administrator
0 Votes

Hi @MaryM1825. Receiving these prompts can happen for a few different reasons:

 

  • Previously deleting your cookies or clearing your web browser's cache
  • Logged in from a different web browser
  • Using VPN or different IP addresses
  • Accessing Constant Contact in an incognito or private browser window
  • Using a shared login between multiple people where they are accessing the account from a different location or computer

The prompt appears when our system recognizes an unrecognized device. MFA cannot be turned off as this is a security feature to protect your account.

 

See also:

Multi-Factor Authentication (MFA) FAQ

--

Caitlin M.
Community Manager
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST