Multi-Factor Authentication (MFA) FAQ

MaryM1825 · ‎08-31-2023

why do I have to always as for an authorization code to login to my account when I have not do so in the past. I do I change this?

Caitlin_M · ‎08-31-2023

Hi @MaryM1825. Receiving these prompts can happen for a few different reasons:

Previously deleting your cookies or clearing your web browser's cache
Logged in from a different web browser
Using VPN or different IP addresses
Accessing Constant Contact in an incognito or private browser window
Using a shared login between multiple people where they are accessing the account from a different location or computer

The prompt appears when our system recognizes an unrecognized device. MFA cannot be turned off as this is a security feature to protect your account.

See also:

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Caitlin M.
Community Manager

Caitlin_M · ‎08-31-2023

Hi @MaryM1825. Receiving these prompts can happen for a few different reasons:

Previously deleting your cookies or clearing your web browser's cache
Logged in from a different web browser
Using VPN or different IP addresses
Accessing Constant Contact in an incognito or private browser window
Using a shared login between multiple people where they are accessing the account from a different location or computer

The prompt appears when our system recognizes an unrecognized device. MFA cannot be turned off as this is a security feature to protect your account.

Multi-Factor Authentication