Solved: Re: Phantom Users - Constant Contact Community

DickD59 · ‎03-15-2023

I have an e mail address that keeps coming back as a "postmaster@outlook" message of nondelivery AND I cannot find it anywhere in my Constant Contact

William_A · ‎03-16-2023

Hello @DickD59 ,

That's a generic email address used by Outlook for notifying you of an undeliverable bounce. Other email programs are also known to utilize similar "postmaster@" addresses for their automated bounce notification emails. The true contact's address might be included in the email you receive from "postmaster@," but otherwise this is simply referencing one of your contacts that's regularly bouncing, as shown in your emails' reporting.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎03-16-2023

Hello @DickD59 ,

That's a generic email address used by Outlook for notifying you of an undeliverable bounce. Other email programs are also known to utilize similar "postmaster@" addresses for their automated bounce notification emails. The true contact's address might be included in the email you receive from "postmaster@," but otherwise this is simply referencing one of your contacts that's regularly bouncing, as shown in your emails' reporting.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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