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Removing bounced emails from contacts

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DavidNCB
Rookie

impossible to figure out which email addresses are resulting in bounces and remove them

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @DavidNCB ,

 

You can view and manage all bounces via the reporting for your emails. For full instructions (including visual aids) on viewing, managing, and removing / unsubscribing bounced contacts, please read through this article.


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William A
Community & Social Media Support

View solution in original post

4 REPLIES 4
William_A
Administrator
0 Votes

Hello @DavidNCB ,

 

You can view and manage all bounces via the reporting for your emails. For full instructions (including visual aids) on viewing, managing, and removing / unsubscribing bounced contacts, please read through this article.


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William A
Community & Social Media Support
DavidNCB
Rookie
0 Votes

Hey, thanks for your help. I tried following that page before I posted, but the directions on there are no longer accurate. If you click the number in the "bounces" column on the email reporting screen, it takes you to a page of results for that email, rather than a list of contacts for whom the email bounced as it does in the tutorial. So I have no way to see a list of recipients who are bouncing the newsletter (or the "recommended for removal" view as the tutorial calls it). 

William_A
Administrator
0 Votes

Some of your emails are Subject AB, which means they have their own individual reports for their sendouts. If you scroll down on your latest email for example, you'll see separate reporting for both subject versions. If you click one of the numbers or the "view report" links for them, you can switch the top dropdown menu to Bounced, and then the second to Recommended for Removal.

 

Due to how Subject AB functions, some of its reporting will be handled differently than a normal email. For additional info on handling Subject AB reporting, make sure to check out this article.


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William A
Community & Social Media Support
DavidNCB
Rookie
0 Votes

Thank you!! Figured it out thanks to you. 

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