Solved: Re: Reporting Read Receipts - Constant Contact Community

KelmBiz · ‎04-14-2022

I sent the campaign to one of my accounts. You reported it as having been opened (read) when I had not done so. How do I know if the others you reported as open are truthful?

Frankie_P · ‎04-15-2022

Hi @KelmBiz

That's a great question! At this time some opens and clicks done by security programs do display in the overall reporting of a campaign. Being able to omit this reporting or have a way to toggle them out is a feature request we are currently collecting feedback on. In fact we have tracked this need in your account and added you to our queue to be notified when it is available. We apologize for any inconvenience caused by this feature not being available.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Frankie_P · ‎04-15-2022

Hi @KelmBiz

That's a great question! At this time some opens and clicks done by security programs do display in the overall reporting of a campaign. Being able to omit this reporting or have a way to toggle them out is a feature request we are currently collecting feedback on. In fact we have tracked this need in your account and added you to our queue to be notified when it is available. We apologize for any inconvenience caused by this feature not being available.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Reporting Read Receipts

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Support Tips

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Community Roundup: August 2024