Got a 'How do I' question? Join 'Ask a Trainer' Monday to Friday, 11am to 4pm ET for instant help and pro tips!

YouTube video problems

KathyT615
Rookie
0 Votes

I created an email and have sent several successful "tests" for review purposes. However, after I inserted a YouTube video into the layout I encounter a problem. I see the video in the layout after embedding the link. But when I send a test to myself it shows the green "success" message but then the "Success" notification quickly disappears and I never receive the test.

1 REPLY 1
Nick_S
Administrator
0 Votes

Hi @KathyT615,

 

I'm not sure why this would be the case, but any chance you checked your Spam folder to see if the tests went there? Or, if this is an email client like Gmail, the Promotions folder? I just want to cross those possibilities off the list. If they still aren't there, I recommend sending us an email at social_support(at)constantcontact(dot)com with your username and the name of the campaign and we can try and test it ourselves. Thank you!



Content Manager

Elevate your marketing with Constant Contact's Professional Design Services! From eye-catching email templates to custom branding and social media graphics, our professional design services are tailored to boost your business's impact and engagement.


  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 21
Save Time with Campaign Builder in Constant Contact
11AM - 12PM EST