Community Home
Resources
Events & Webinars
Learn
Groups
Product Ideas
Master email marketing fundamentals and transform your business. Join the Ready, Set, Send Challenge!
Get started

SMS Scheduler Automation is NOT Accurate to scheduled content

QuintenS1
Constant Contact Partner
Constant Contact Partner
‎12-15-2023 03:31 PM
0 Votes
‎12-15-2023 03:31 PM

On 12/11 I created and scheduled an SMS message for a client's event to be sent out on Thursday, December 14th at 10 AM CST. (The day of the event 12/14 to inform their customers) The constant Contacts platform said it was sent, however, we never received the information until Friday 12/15 at 1:05 PM CST. I need answers on why this was not sent out when it was originally scheduled in the system. The reporting says it was but IT WASNT. HELP.

Labels:
1 REPLY 1
William_A
Administrator
Administrator
‎12-15-2023 03:43 PM
0 Votes
‎12-15-2023 03:43 PM

Hello @QuintenS1 ,

 

Please call our general support for live troubleshooting regarding your SMS campaign.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
SEP 30
How to Segment Your Email List in Constant Contact
11AM - 12PM EST
Register now

Support Tips

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge: Week 1 - Goal Setting

    Master email marketing fundamentals and transform your business.

    Join challenge