The Salesforce integration is deleting my list between 11am and 2pm local time, to "overwrite" with updated contacts.
How can I get this to run at a different time? For 2-3 hours, in the middle of my work day when I'm trying to schedule emails, I can't because my list has been "deleted" is not available as an option to send to.
Hello @ams-cyancey ,
If you've scheduled the Salesforce integration to resync your contacts at that time, then you'd need to change the sync schedule. Go to the integrations tab, select the Salesforce integration box, and select the "Edit" option on its three-dot menu. From there you can change the frequency of the sync. The time that it syncs will be based on the time you submit this frequency.
For example, if you submit at 1:37pm for your account to sync daily, then it will resync every day at that time. If you make the change at 10:19pm on a Monday to be weekly, then every Monday at 10:19pm it will resync.
If you need assistance troubleshooting the integration, I'd recommend calling general support and requesting a transfer to the Tier 2 integrations support team.
For other general info regarding the Salesforce integration, make sure to check out this article.
User | Count |
---|---|
39 | |
25 | |
20 | |
16 | |
16 |
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereFeatured Article
Save time and build effective marketing campaigns with Campaign Builder.
See ArticleFeatured Thread
Do you like to paint? Play sports? Garden? Whatever the hobby may be, join the conversation and tell us about it!
View threadFeatured Article
Check out all the great articles, discussions, and events for the month of June!
See Article