Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Shopify integration product block images

DebS
Rookie
0 Votes

When I used the Product block in an email the image did not download when the email was sent, though it was there when I previewed the email. I saw it in multiple email address inboxes and it is not downloading the product images, so it's not an Outlook problem - this was happening in Gmail and other mail services as well.

 

This is very frustrating because this is the main reason I'm using CC as an integrated product - so that I can showcase the products and make them clickable. Does anyone know why this is happening?

 

Thanks

Deb Shalom

Owner, Leila Jewels

6 REPLIES 6
Zoe_H
Employee
0 Votes

Hello @DebS,

 

I do apologize for this experience! You are correct that some email clients are unable to click on the images for items to purchase when using the Shopify block. The workaround until this is fixed is too make sure the buy now button(s) are visible in the email so that contacts/customers can click that instead. Again, I do apologize for any inconvenience this may have caused! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
DebS
Rookie
0 Votes

It's not that they can't click on them - they can't even see them. The image does not download at all. This ruins the email because they don't see the product at all. Why does this happen?

Zoe_H
Employee
0 Votes

Hello @DebS,

 

I have went ahead and submitted your feedback on this to the proper team, and our engineers are currently looking for a fix. Something that may help for all images is to Safelist Constant Contact. The images may not be appearing only on your end, as I can see them on mine. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
DebS
Rookie
0 Votes

Obviously I had safelisted my own email address in my alternate email where I get the marketing emails so that I see them when I send them out, yet I still can not see the images. This is the 2nd time this has happened, and I got feedback from my customers that it happened to them as well. That's why I preview the email several times before sending, but it looked fine in the preview.

DebS
Rookie
0 Votes

and How can I fix it so it does not happen again?

Zoe_H
Employee
0 Votes

Hello @DebS,

 

We are currently working on a fix, and I have submitted our feedback so you will be notified when we have one! Thank you. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST