Text fields lose focus

[ThomasB]

During an email build, while typing within certain text fields (image alt text, Send Test personal note) the cursor randomly disappears and no more text can be entered until I manually place the cursor back into the field. In both Chrome and Edge.

[ThomasB]

Hello @ThomasB ,

I'd advise going through standard connectivity troubleshooting to narrow down the source of the issue. It may be an out-of-date browser, a glitched cookie that needs to be cleared, an incompatible browser extension, or interference from security apps (VPNs, ad/pop-up blockers, etc.) erroneously detecting something as simple as a text block to type in as being incompatible. 

Based on my searches across the internet, cursors losing focus can occur for a myriad of reasons between the software/website itself, the user's internet connection, the browser itself, cookies, caches, browser extensions, VPN, ad/pop-up blockers, or even just unnoticed user habits. However, if the issue seems to be that it's simply timing out (i.e. you click into the text block, then leave it alone for X amount of time to grab text or something from another program), it might be correlated to auto-save or something on the browser messing with that functionality. 

If you're unable to narrow down the source of your issue on your own, I'd advise calling general support for live troubleshooting and if necessary, screensharing your Constant Contact browser tab. If it seems to be most prominent with one particular browser, it may be advisable to swap to a different browser if it avoids the issue.

See also:

Connectivity Troubleshooting FAQ

[RickM153]

Same problem here! I thought I was going crazy, and CC support was telling me it was just my machine. Thank you for your post. Let's see if we can get a fix.

[William_A · Accepted solution]

Hello @ThomasB ,

I'd advise going through standard connectivity troubleshooting to narrow down the source of the issue. It may be an out-of-date browser, a glitched cookie that needs to be cleared, an incompatible browser extension, or interference from security apps (VPNs, ad/pop-up blockers, etc.) erroneously detecting something as simple as a text block to type in as being incompatible. 

Based on my searches across the internet, cursors losing focus can occur for a myriad of reasons between the software/website itself, the user's internet connection, the browser itself, cookies, caches, browser extensions, VPN, ad/pop-up blockers, or even just unnoticed user habits. However, if the issue seems to be that it's simply timing out (i.e. you click into the text block, then leave it alone for X amount of time to grab text or something from another program), it might be correlated to auto-save or something on the browser messing with that functionality. 

If you're unable to narrow down the source of your issue on your own, I'd advise calling general support for live troubleshooting and if necessary, screensharing your Constant Contact browser tab. If it seems to be most prominent with one particular browser, it may be advisable to swap to a different browser if it avoids the issue.

See also:

Connectivity Troubleshooting FAQ

[gracech]

When working on campaigns, the cursor times out after exactly 10 blinks, just short of 10 seconds.  I timed it today and was able to recreate the behavior 100%.  It happens every time.  Only on CC.  This began a few weeks ago.  I've looked at the other issues related to "losing the cursor", but none of them dealt with timing out.  This seems to be in line with having to log in again, if you remain inactive while connected.