Total Frustration and I just started!

[TinaB7470]

Help! 

I am an older woman that isn't tech savvy and was told that when I signed up I would have an onboarder call me or contact me to help me get things moving.  I received one email from someone calling themselves an onboarder and wanted to schedule an appointment for the end of March when I just signed up for 30 days.  How is that supposed to help me or anyone.  I would not of signed up for this if it wasn't going to make my life easier! Tonight I tried uploading contacts lol and omg it was a complete show.  No videos that I could find could help download anything that looked correct.  I work on a mac and I have number not excel.  I really want this to work and had hope, but right now I want to cry.  I hope someone sees this and reaches out to me especially because I just paid for something I can not use!  I would like an onboarder that can help me asap! PLEASE

trying to remain hopeful 

[William_A]

Hello @TinaB7470 ,

I was able to find this article on Apple's support site, which details how you can convert Numbers files to an allowed file type for contact import (such as a .CSV or Excel file type). If you'd like additional information on formatting your contacts file prior to import, make sure to check out our support article on the topic. 

If you'd like quicker onboarding assistance, I'd recommend calling our general phone support  for live, 1:1 guidance, troubleshooting, etc. If you'd like me to schedule a callback with the general support team for a sooner onboarding experience, please directly reply to the email notification you receive from this response (subject line will read "@William_A mentioned you") with your contact info and time zone.

[William_A]

When you have the time, we also have a Getting Started guide (also available in video format), with relevant links for newcomers using the system. You're also welcome to call our general support so you can work 1:1 with an agent, and also screenshare while you're logged into the account.

Our Community also has resources under the Learn and Resources tabs at the top, particularly for the Community Blog page and Getting Started pages.

Otherwise, our Knowledge Base has articles available for all the different tools in our system, with written instructions, visual aids, video tutorials, and common troubleshooting steps as well.