Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

Unable to delete an account email.

SOLVED
Go to solution
user173361
Constant Contact Partner
0 Votes

It does not allow me to delete an account email address. When I hover over the 3 dots nothing appears to give me the option to delete. Firefox 102.0.1

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @user173361 ,

 

If the email is currently being used as your From / Reply-To address, or is being used as the main account contact or billing email, then it won't be able to be removed. You'll need to replace those with a different verified address. If you're still unable to delete the old address after making those changes, we'd advise calling our general support so they can confirm security permissions live, and administratively remove the email from your account.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @user173361 ,

 

If the email is currently being used as your From / Reply-To address, or is being used as the main account contact or billing email, then it won't be able to be removed. You'll need to replace those with a different verified address. If you're still unable to delete the old address after making those changes, we'd advise calling our general support so they can confirm security permissions live, and administratively remove the email from your account.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST