Community Home
Get Help
Events & Webinars
Ideas
Groups
Learn
Resources
MyRewards
Summarize Your Email with AI When Posting to Social Media
Learn How

Unsubscribed Contacts

SOLVED
Go to solution
EleanorW32
Campaign Contributor
‎03-09-2022 03:42 PM
0 Votes
‎03-09-2022 03:42 PM

Is there an ethical way for me to reach out to unsubscribers and ask why they unsubscribed and if there's anything we can do to get them back on? I want to respect them while also finding ways to grow as an organization.

Labels:
1 ACCEPTED SOLUTION
Kyle_R
Employee
Employee
‎03-09-2022 05:54 PM
‎03-09-2022 05:54 PM

Hi @EleanorW32 ,

 

Great phrasing to this question, it sounds like you recognize the sensitivity of this and want to respect everyone's choice. You're not alone wanting some more feedback! It's generally frowned upon to contact your unsubscribed contacts, even with good intentions. If you haven't already, I'd recommend turning on unsubscribe comments to capture this feedback in real time during the unsubscribe process. This can point to something as simple as sending too frequently, or a change in the subscribers interests. 

View solution in original post

1 REPLY 1
Kyle_R
Employee
Employee
‎03-09-2022 05:54 PM
‎03-09-2022 05:54 PM

Hi @EleanorW32 ,

 

Great phrasing to this question, it sounds like you recognize the sensitivity of this and want to respect everyone's choice. You're not alone wanting some more feedback! It's generally frowned upon to contact your unsubscribed contacts, even with good intentions. If you haven't already, I'd recommend turning on unsubscribe comments to capture this feedback in real time during the unsubscribe process. This can point to something as simple as sending too frequently, or a change in the subscribers interests. 

Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
SEP 19
Achieve Your Goals with Multi-Channel Marketing Campaigns
2PM - 3PM EST
Register now

Support Tips

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Article

    Community Roundup: August 2024

    Check out all the great articles, discussions, and events for the month of August!

    See Article