A few people who were previously subscribed to receive emails from us reported that they suddenly stopped getting our emails. When I checked Constant Contact, I saw that they were unsubscribed and informed this. They seemed shocked because they never meant to unsubscribe, so I sent the resubscribe emails, and usually, that fixes the problem. More recently, though, the women I sent the resubscribe email to didn't even get that one! So not only did she get unsubscribed without meaning to, but she couldn't even click a link to get back on! ... View more

Is there an ethical way for me to reach out to unsubscribers and ask why they unsubscribed and if there's anything we can do to get them back on? I want to respect them while also finding ways to grow as an organization. ... View more

I think it's really helpful that Constant Contact provides a video to explain why some emails are "suspended," but I wish there was an explanation for each reason. For example, one email didn't send to two different people because it was "undeliverable." What does that mean? Why is there no explanation? And when the reason is just "other." That isn't at all helpful. How can I fix the problem if I don't know what I'm doing wrong? ... View more