Unsubscribed customer

[RickC25]

I have a client that wants to receive our emails. I tried adding her through the website but it says I can't because she has previously unsubscribed.  I watched the video tutorial on how to resubscribe someone.  However, this person does not appear on my unsubscribed list at all.  I looked under name and email (its a very small unsubscribed list...only 15 so I know I'm not missing it).  How do I get them added back into the system?

[William_A · Accepted solution]

Hello @RickC25 ,

If you deleted them at a previous time, then they may still be unsubscribed from you without showing in your contacts at all. If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

[SusieL697]

Where would I find this sign up form to send to the family to re-subscribe?

[Caitlin_M]

Hi @SusieL697. See the mentioned article above on resubscribing an unsubscribed contact. If for some reason, they do not receive the email, you'll send a lead generation landing page URL. If you do not have one created already, you'll need to create a landing page since we do not do this for you.