Why Click Rate 0% with proof of click

[WestcapMgt]

Hello, Can you help me answer why we have a click rate of 0% when we had someone who clicked and emailed us via button with link (mailto: link)? And do email links pick up as 'clicks' in your data or, only URL links? Email this occurred in: https://conta.cc/3RFG99e

[William_A · Accepted solution]

Hello @WestcapMgt ,

Since we can't use the tracking rewrite for mailto: links, they aren't trackable and won't show up in the click reporting for your email.

For more info on mailto: link functionality, please see our main article on the topic. 

[WestcapMgt]

Thank you for confirming.