Solved: Why Click Rate 0% with proof of click - Constant Contact Community

WestcapMgt · ‎01-23-2024

Hello, Can you help me answer why we have a click rate of 0% when we had someone who clicked and emailed us via button with link (mailto: link)? And do email links pick up as 'clicks' in your data or, only URL links? Email this occurred in: https://conta.cc/3RFG99e

William_A · ‎01-23-2024

Hello @WestcapMgt ,

Since we can't use the tracking rewrite for mailto: links, they aren't trackable and won't show up in the click reporting for your email.

For more info on mailto: link functionality, please see our main article on the topic.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎01-23-2024

Hello @WestcapMgt ,

Since we can't use the tracking rewrite for mailto: links, they aren't trackable and won't show up in the click reporting for your email.

For more info on mailto: link functionality, please see our main article on the topic.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

WestcapMgt · ‎01-25-2024

Thank you for confirming.

Why Click Rate 0% with proof of click

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