Wordpress form submits but does not add to contact list

[HRBP2023]

Hi, I have the constant contact WP plugin, it is connected, I can see all the lists but when I try to add myself from the website subscribe form, it does not add to the list in constant contact, although shows a success message. I have disabled e-notifications, and I have the version with the default by-pass cron scheduling selected. Any help would be appreciated.

[William_A · Accepted solution]

Hello @HRBP2023 ,

Is the contact info (email address) already in the list from a previous import / addition? Does removing and re-adding the Wordpress form to your site alleviate the issue?

If you're still unable to resolve the issue on your own, I'd advise calling general support and requesting a transfer to the Tier 2 team for integration support and troubleshooting.

[HRBP2023]

Hi William, thank you so much for your response and support. I removed and re added the wordpress form and it works perfectly now!  Thank you so much for your help! I'm so grateful.

Regards.