Solved: Wordpress form submits but does not add to contact... - Constant Contact Community

HRBP2023 · ‎03-08-2024

Hi, I have the constant contact WP plugin, it is connected, I can see all the lists but when I try to add myself from the website subscribe form, it does not add to the list in constant contact, although shows a success message. I have disabled e-notifications, and I have the version with the default by-pass cron scheduling selected. Any help would be appreciated.

William_A · ‎03-09-2024

Hello @HRBP2023 ,

Is the contact info (email address) already in the list from a previous import / addition? Does removing and re-adding the Wordpress form to your site alleviate the issue?

If you're still unable to resolve the issue on your own, I'd advise calling general support and requesting a transfer to the Tier 2 team for integration support and troubleshooting.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎03-09-2024

Hello @HRBP2023 ,

Is the contact info (email address) already in the list from a previous import / addition? Does removing and re-adding the Wordpress form to your site alleviate the issue?

If you're still unable to resolve the issue on your own, I'd advise calling general support and requesting a transfer to the Tier 2 team for integration support and troubleshooting.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

HRBP2023 · ‎03-10-2024

Hi William, thank you so much for your response and support. I removed and re added the wordpress form and it works perfectly now! Thank you so much for your help! I'm so grateful.

Regards.

Wordpress form submits but does not add to contact list

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