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Wordpress form submits but does not add to contact list

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HRBP2023
Rookie
0 Votes

Hi, I have the constant contact WP plugin, it is connected, I can see all the lists but when I try to add myself from the website subscribe form, it does not add to the list in constant contact, although shows a success message. I have disabled e-notifications, and I have the version with the default by-pass cron scheduling selected. Any help would be appreciated.

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William_A
Administrator
0 Votes

Hello @HRBP2023 ,

 

Is the contact info (email address) already in the list from a previous import / addition? Does removing and re-adding the Wordpress form to your site alleviate the issue?

 

If you're still unable to resolve the issue on your own, I'd advise calling general support and requesting a transfer to the Tier 2 team for integration support and troubleshooting.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

2 REPLIES 2
William_A
Administrator
0 Votes

Hello @HRBP2023 ,

 

Is the contact info (email address) already in the list from a previous import / addition? Does removing and re-adding the Wordpress form to your site alleviate the issue?

 

If you're still unable to resolve the issue on your own, I'd advise calling general support and requesting a transfer to the Tier 2 team for integration support and troubleshooting.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
HRBP2023
Rookie
0 Votes

Hi William, thank you so much for your response and support. I removed and re added the wordpress form and it works perfectly now!  Thank you so much for your help! I'm so grateful.

Regards.

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