Words broken

[SaraB8226]

I set up a campaign and the message came out clearly on my desktop but on the mobile version the text was not kept together and one of the words was broken with half on one line and the rest on the next line. 

[William_A]

Hello @SaraB8226 ,

I'm moving this post over to our Questions & Discussions board, since it fits a bit more with our general support.

When I test sent your latest emails to myself, they all came through in the mobile Gmail app without the justified partial cutoff for longer words.

I'm wondering if there's a specific setting in your email app, or if it's something that one particular email app is doing to the emails - where if the words are long enough or the font is large enough, it will do that partial cutoff. Are you able to recreate the issue in other email apps, or just yours in particular? Does it also occur with the mobile browser version (if you have applicable)?

[DanaL622]

I send out a weekly email to our municipality using Constant Contact and some of our residents are having the same issue with words being cutoff and continued on the next line as mentioned above. Everything I see looks fine on both my computer and phone. 

A resident called to tell me the F in February in the 2nd paragraph was on one line and the "ebruary" was on the next line. Since my phone showed everything as it should be I looked again using a couple of different phones and the first shows the email address has been broken up with the "@gma" on one line and the "il.com" on the next line. the 2nd had "Feb" on one line and "uary" on the next. Please see the examples below.

From the comments above it sounds possible that the issue is with the email app. The first example was from the Yahoo email app and the second was from the Outlook email app. I'm not sure the app that our resident who had the problem is using. When I use the apple email app everything looks fine. 

If it is the email app that is the issue, is there anything I can do about it? Are there other possibilities that could be causing this problem?

Thanks for your help.

Dana

[Caitlin_M]

Hi @DanaL622. Thank you so much for the screenshots. Those were immensely helpful for us to review when further looking into this. You are correct with this mostly likely being an issue with the Outlook mobile app. I spoke with our advanced support team and was provided with the following information:

Each email app (Yahoo, Outlook, Apple Mail, etc.) has its own way of interpreting and displaying HTML/CSS, and some apps may not properly handle certain fonts, spacing, or line breaks, especially when using justified text or custom fonts.  Additionally, if recipients have custom display settings (e.g., larger fonts or zoom enabled), text may break unexpectedly.

For a higher chance of an email appearing the same across all devices, we suggest not using custom fonts and sticking to web-safe fonts like Arial, Verdana, or Times New Roman. This email uses the "Roboto" font which while it is a Google Font, it isn't a traditionally web-safe one because it's not pre-installed on most devices.  If an email doesn't support web-safe fonts (like Outlook is in this case), it may fall back to a different font, which could cause these line break issues. Arial is a similar sans-serif font style, Verdana has slightly wider spacing, and Tahoma is more compact, but all three are web-safe font alternatives.

There doesn't appear to be a setting in the mobile app to remove the hyphenation or adjust typography like there is on the desktop app.