automatic welcome letter not working

[DirectorTrinkar]

I'm setting up a single Welcome letter for people who have recently signed up for a newsletter on my site. It has a personalized subject line with first name. There is just one automatic letter, not a series of automated responses.

I have a basic account - and what I've read is that this feature is offered on this plan. But in other areas of the CC site it looks like I need to upgrade.

Any advice why this auto-response would not be working? Could it be the personalization that is not included in my plan and is therefore blocking any response?

[William_A · Accepted solution]

Hello @DirectorTrinkar ,

the issue is that you didn't set up a true welcome email-type automation, just a standard series which is why it can't be activated until you upgrade to Plus. When you go to Create a new campaign, select automation, then select Welcome Email Templates. Make sure the trigger type is set to welcome email, then continue as normal.

For full instructions on setting up a welcome email