emails

PeggyL27
Rookie
0 Votes

I have a contact who reports that she is not receiving our weekly emails.  When I check her "engagement" it does show that she opened them from a different device.  however, when I check on that campaign, and click opens, her email address does not show there as being opened?  Cannot figure it out

1 REPLY 1
William_A
Administrator
0 Votes

Hello @PeggyL27 ,

 

It's possible your contact or the organization their email address is a part of is using a security program that "opens" emails to check for malware. Are you seeing the same engagement and open report discrepancy for other emails they should've received? 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Feb 29
Crafting the Right Content Mix: Ideas to Inspire Your Digital Marketing
2PM - 3PM EST