0 Votes

I have a contact who reports that she is not receiving our weekly emails.  When I check her "engagement" it does show that she opened them from a different device.  however, when I check on that campaign, and click opens, her email address does not show there as being opened?  Cannot figure it out

0 Votes

Hello @PeggyL27 ,


It's possible your contact or the organization their email address is a part of is using a security program that "opens" emails to check for malware. Are you seeing the same engagement and open report discrepancy for other emails they should've received? 

William A
Community & Social Media Support
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST