Re: emails - Constant Contact Community

PeggyL27 · ‎03-10-2022

I have a contact who reports that she is not receiving our weekly emails. When I check her "engagement" it does show that she opened them from a different device. however, when I check on that campaign, and click opens, her email address does not show there as being opened? Cannot figure it out

William_A · ‎03-10-2022

Hello @PeggyL27 ,

It's possible your contact or the organization their email address is a part of is using a security program that "opens" emails to check for malware. Are you seeing the same engagement and open report discrepancy for other emails they should've received?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

emails

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Reflections

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.