emails

PeggyL27 · ‎03-10-2022

I have a contact who reports that she is not receiving our weekly emails. When I check her "engagement" it does show that she opened them from a different device. however, when I check on that campaign, and click opens, her email address does not show there as being opened? Cannot figure it out

William_A · ‎03-10-2022

Hello @PeggyL27 ,

It's possible your contact or the organization their email address is a part of is using a security program that "opens" emails to check for malware. Are you seeing the same engagement and open report discrepancy for other emails they should've received?

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William A
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