manage contact fields

HenrietteR
Campaign Contributor
0 Votes

Is there a way to deactivate contact fields we do not use? For example, there are 4 different phone number fields, but we only use 2. There are also 3 or 4 different address fields, we only use 1. Some of the ones we don't use are populated with often duplicate information. It is difficult to create a download for example when the information is in more than one column, but not consistently so.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @HenrietteR ,

 

If it's a default field (first name, last name, etc.), then it wouldn't really be able to be deleted, but custom fields can be.

 

If you are particularly wanting to clear out and consolidate those particular fields, then it may be best to export your contacts, and work to get the multiple columns condensed using your preferred spreadsheet program. However, you'd then need to delete all your existing contacts so when you re-import, you only have the one phone number column. Keep in mind, that this means you'd need to rebuild and reassign contacts to individual lists as well, so I'd only recommend going through this process if you're really wanting to consolidate the phone numbers.


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William A
Community & Social Media Support
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