Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

will not allow mail address

D2KC
Rookie
0 Votes

Hello,

two contacts on list with same name but different email address.

deleted one contact tried to update remaining email address.  Error message reads: "this email address already exists"

please advise

1 REPLY 1
Caitlin_M
Administrator
0 Votes

Hi @D2KC. Can you add a new contact with the updated email address, then delete the "old" one? This may be able to have the new contact added in.

--

Caitlin M.
Community Manager
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST