In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET.
Visit our Help Center to see all of the ways you can find answers to your questions.
Oct 16, 2018 8:39:44 AM
Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.
I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients. If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.
Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.
Thank you for your reply.
Yesterday, I gave up on trying to wrestle a third-generation template to meet my needs. I will continue to use older templates and the second-generation email editor until they are no longer available.
I am sure that new users looking for simple editing tools will appreciate your third-generation editing tools. The learning curve is short and shallow. It's just that I have been tweaking the HTML in my emails for many years. And because over 80% of my emails are opened on a computer, not a mobile device, fancy-schmancy mobile-friendly templates are not so important to me.
I'll try to retire before you kill second-generation editing functionality. 🙂
I'm sorry this was your experience working in our third generation editor. I am glad continuing to reuse your templates is a workaround that works for you in the meantime. Please let us know if you have any questions or concerns as you continue to work in your email. We're here if you need any help with any of your templates!
May I also add to the list of things that HTML fixed?
Since we can't adjust the default social media links associated with our account, I have to adjust the social media links every time we use a new template. Somehow with the new editor, two of our default social media links point to one company/group. The other points to another group. Therefore, it is always wrong when I start a new email.
I used to keep a copy of the social media block code that I could paste into my emails. This took 30 seconds and once I copied in my little code snippet, I knew the links were correct at the size I prefer.
With the new advanced editor, this "check" takes much longer and is more clicks. Even making the menu on the side long enough so that I can see the entire social media link without clicking and scrolling to the end of the box would help. I have five different social media "groups" that need to change depending on the email. Even though adding social media icons/buttons is faster, it is not helpful if they are not correct. It was not pleasant getting nastygrams from our constituents before I realized that our default accounts had shifted with the new editor.
I like the new editor when it works, but this lack of HTML coding seems like a GLARING omission.
You sure can add your feedback on this as well! So thank you for sharing this information here in the Community. Both having HTML access and the option to have multiple social media accounts connected are both feature requests I have tracked in your account. A workaround we suggest is inserting your desired social icons as images that can be linked to the correct URLs. Doing this will allow you to have separate social media accounts connected to your campaigns.
I'm another user upset about the loss of the HTML editor due to some of the same issues "Mark" mentions. I see that there's an option to create a new campaign with HTML, but I need to make edits to one I've already created. The inability to position the images in particular is a huge inconvenience.
3rd generation editor -- that is a joke.
CC now has a 1st generation editor that doesn't work. Fonts don't change when commanded. At least in the old version you could go into HTML and change it.
It's probably time for me to find a new platform that works.
I want to be able to write or alter all my own code directly. I've used the Advanced Editor with you for 20 years. Can you please put the Advanced Editor back?
Our Advanced Editor for custom code emails is still available! You can access this editor by clicking Create under the Campaigns tab of your account. You'll then get a pop-up where you have to select Email and click "Custom code" in the top right hand corner.