Hello @hcmclegal ,
Based on your description, the event system's Email All Non-Responders and Email All Registrants functions are functioning as designed. Those functions target all the invitees that fit those basic requirements. They won't be targeting specific lists or using specific From addresses per registrant. Therefore a non-responder email will only target contacts that have been recorded as being sent an invitation, and that haven't either registered their email, or clicked the coded Decline link in an invite.
To have separate "non-responder" emails sent for each individual agent's list, you'd need to essentially generate those lists yourself using data between the event's NR list, and the individual contact lists for those agents. Then you'd need to send a regular invite-type email to those respective NR lists. Ultimately the most effective method would be to just use a generic role address for the non-responder emails, and then just send it to all of the applicable NR contacts, as the system was intended to function.
The better alternative for future conferences, would be to setup individual events for the same conference. That way each individual agent and their respective lists are kept wholly separate from each other. This will allow the NR emails to be more precise in targeting just that agent's respective list, as well as making sure any unique text, promo codes, or other info are avoiding cross-contamination.
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For the instruction emails, everything on our end is showing the emails for being scheduled the day after the conference, a little over 24 hours past their creation times. Did you receive any emails or anything notifying you that they'd been scheduled to send right away, or was anyone else in charge of scheduling those two emails that may have not actually clicked on the Send Now button?
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Looking at the email reporting in your account, your Resend-to-Non-Responders emails' numbers don't match with your event's overall NRs, so our T2 support team is going to investigate why that number is so comparatively massive. However there's nothing they're going to be able to offer regarding the way that your NR emails were sent out. Additionally, all of our logs are showing that the last two emails were explicitly scheduled to send out for the day after the conference, not right away, so there's nothing they can offer for troubleshooting in that regard.
If you're needing to address the inconveniences and confusion while using the event system, I'd advise reaching out to our Billing team to see what they may be able to offer in compensation. Beyond that, there's not much else to be done beyond waiting for the newer in-development event system to be released.
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See also:
Creating event invites
Creating event non-responder emails
... View more
