About Caitlin_M

Caitlin_M · ‎04-19-2021

Hi @BioPharmGuy. That is correct. The search feature as it is right now does not have a "contains" element to it and will only search for the beginning or end of a domain or other selection from the dropdown. We have an open thread that has this feature request so I will merge this there.

Caitlin_M · ‎04-19-2021

Hi @DianeJ73761. This is a cool idea to better understand and view your lists. I'll open the idea up for voting.

Caitlin_M · ‎04-16-2021

Hi @KyleeS. What information or features would you like to see in our new survey pages?

Caitlin_M · ‎04-16-2021

Hi @BioPharmGuy. Are you making sure to select Email Domain in the dropdown next to the search box? Also, you will need to add anything that comes after the domain such as .com or .org for the search to populate with results.

Caitlin_M · ‎04-16-2021

Hi @DianeJ73761. While we don't have information to share surrounding the limitation of sending to one segment, we certainly see how this would be useful. We'll open this idea up for voting and reply should we hear any updates. In the meantime, you can add segments to a list and send the email to the created list.

Caitlin_M · ‎04-16-2021

Hello @MarkS564. We have a feature request in to our teams to add multiple images to a survey. We do not have a timeframe for this request but if we hear any updates, we will update the thread.

Caitlin_M · ‎04-16-2021

Hi @BoardofTrade. This looks to be a separate issue from the original post. I'm going to reach out to you through email to continue the conversation since we need some account-specific information.

Caitlin_M · ‎04-15-2021

Reporting now shows the initial send date. Additional send times such as resends to non openers or Quicksends will display under Email Details with Send History. Thank you!

Caitlin_M · ‎04-15-2021

Hello everyone. We introduced multi-factor authentication to customers in November 2020. We will be closing this idea. Thank you for your feedback!

Caitlin_M · ‎04-15-2021

Hi @MMA_Customer_Service. Thank you for bringing this to our attention. We've let our product teams know of the discrepancy in reporting. This idea will be labeled as "voting open" to allow for better tracking. If we hear any updates, we will comment on the thread.

Caitlin_M · ‎04-15-2021

Reply from @Melles2023: Yes, in the older versions of the Legacy Surveys I could download a pdf with graphics such as pie charts and text of responses. Now, all that I can do is download an excel file. If you could allow us to analyze the data in the survey pages and we were able to do in the Legacy Surveys that would be great. Right now, it is almost pointless using CC for surveys as the data isn’t easily readable. Thank you for the explanation. I'm going to merge your feedback into a larger thread surrounding the display of exported responses.

Caitlin_M · ‎04-15-2021

@JenniferC0794, thank you for clarifying. I'll open this idea up for voting and update if there are any changes to the reporting for survey pages.

Caitlin_M · ‎04-13-2021

Hi @RivieraPoint17. You can view an individual respondent's details by clicking the three dots to the right of their information. Here's a screenshot of what this looks like: At this time, survey responses cannot be deleted. We'll open this idea up for voting and provide updates if there are any.

Caitlin_M · ‎04-13-2021

Hi @JenniferC0794. To clarify, are you looking to see how one respondent answered each question and export this information?

Caitlin_M · ‎04-13-2021

Hi @Laridian. Thank you for the feedback. We'll open this idea up for voting.

Caitlin_M · ‎04-12-2021

Reply from @ShawnH02 Attached are the results of a survey from last september...supposedly the version that was retired. I could not find a way to export such a report in the current version. I had to print the page which included items that were too small to read at the top. Not professional looking. Really cutting corners here. What exported was just a list of names and email addresses next to each of the questions. No comparison percentages. Thank you for the follow up. If you need anything else, please let me know. Previous legacy survey results Previous Legacy survey results Thank you so much for the follow-up. I'm going to open this idea up for voting. I included a screenshot of your example for a visual with your information blurred out

Caitlin_M · ‎04-12-2021

Hi @DY_Realty. Thank you for bringing this to our attention. We're marking the idea as "voting open" so it can be tracked more accurately on our end but we'll update the thread if there is a change to this screen.

Caitlin_M · ‎04-12-2021

Hi @EllaAGA. Thank you for the feedback! We will be opening this idea up for voting and will provide updates should there be any.

Caitlin_M · ‎04-12-2021

Hi @ShawnH02. How would you like your reporting to look? Is there a certain layout you prefer? Survey pages is a newer feature so we're welcoming any type of feedback to improve upon it.

Caitlin_M · ‎04-09-2021

Hello @ChristinaA38. While there isn't a test button while creating or editing a survey landing page like there is for email campaigns, there is a way to share the page while it's in a draft. While under the Campaigns view, you will click the thumbnail for your survey. This will open the survey page in a new window with a preview link that you can use to distribute to others in a personal email or message outside of Constant Contact. Keep in mind that test responses will not be recorded. I will open this idea up for voting and update if there are any changes to the test/preview flow.

Caitlin_M · ‎04-08-2021

Lists now display in alphabetical order on the Email Details page

Caitlin_M · ‎04-08-2021

Caitlin_M · ‎04-08-2021

Hello @CAKing715. Thank you for the feedback on editing the date for a resend to non-openers email. We will open this idea up for feedback.

Caitlin_M · ‎04-08-2021

We are reopening this idea for tracking with the introduction of our redesigned contacts page.

Caitlin_M · ‎04-08-2021

Hi @MikeH1. You can change the subject line for a resend email during the scheduling process. This cannot be done after.

Caitlin_M · ‎04-07-2021

Hi @RickS6191. Thank you for the feedback. Although this information is not available in the account at this time, you are notified when your prepaid funds are running low. We'll open this idea up for voting.

Caitlin_M · ‎04-06-2021

Thank you for those details with the additional search criteria @Marisa_M. I have forwarded them to our Product teams. I'll open the idea back up for voting and tracking.

Caitlin_M · ‎04-05-2021

Caitlin_M · ‎04-02-2021

Caitlin_M · ‎04-02-2021

HI @Marisa_M. With our current search feature, what criteria is missing that you used in the previous contact design? You mentioned tags in your original post but wanted to see what else you would like to search for your contacts by.

Re: contact search

Re: Customize headers for individual lists - Statu...

Re: New Survey Tool - Status changed to: Open Ques...

Re: contact search - Status changed to: Open Quest...

Re: Selecting multiple segments on an email send -...

Re: Add an image for each question on survey pages...

Re: Email Reporting - include original sent date

Re: Email Reporting - include original sent date -...

Re: Two factor authentication - Status changed to:...

Re: Contact engagement shows less than 200 campaig...

Re: Survey Pages

Re: Export responses filtered by respondent - Stat...

Re: Analyzing results - Status changed to: Voting ...

Re: Export responses filtered by respondent - Stat...

Re: Save list when uploading multiple files - Stat...

Re: New survey reporting is LOUSY - Status changed...

Re: 'An updated Contacts experience' popup still s...

Re: Search using the Notes section - Status change...

Re: New survey reporting is LOUSY - Status changed...

Re: How do I share as a draft? - Status changed to...

Re: Display lists in alphabetical order on a sent ...

Re: Cannot select :05 when scheduling email - Stat...

Re: Resend to Non-Openers Scheduled for April 10th...

Re: View the list an unsubscribed email was on - S...

Re: Edit Resend to Non Openers email before it sen...

Re: See how much longer prepay will last - Status ...

Re: More Search Options/Advanced Search for Contac...

Re: Have an option for 'is not blank' when creatin...

Re: Contact Advanced Search no longer available?? ...

Re: Contact Advanced Search no longer available??

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