About Caitlin_M

Caitlin_M · ‎04-04-2024

Hi @user27767. If you were to have someone access your account, they cannot be restricted to only view one campaign or event. For questions regarding Zapier and creating Zaps, please contact Zapier support.

Caitlin_M · ‎04-04-2024

Hi @kcolombini. That is correct. Text wrapping displays correctly on desktops. Mobile view will automatically stack images above or below text, regardless of placement.

Caitlin_M · ‎04-04-2024

Hi @NorthsideChurchofChrist. It looks like you spoke with our Support team earlier about connecting PayPal to your event. The issue is being investigated to determine why you are not able to choose PayPal. Until the issue is resolved, you will need to choose a different payment method.

Caitlin_M · ‎04-04-2024

Hi @Mainstreetala. I looked at your most recent email and saw the image was displayed with the image and text being in two separate blocks next to each other. To create the wrap effect, you'll need to drag the image into the adjoining text block until you see a light pink box appear in the top left or right corner. When it is placed there, the text will wrap appropriately.

Caitlin_M · ‎04-04-2024

Hi @PeterT4965. Thank you for your feedback. Would you expect to have the same wording under Marketing > Events and also when viewing the Event dashboard?

Caitlin_M · ‎04-04-2024

Hi @BonnieBright. Thank you for the feature request in regards to our Event tool. I certainly understand how this functionality would show a more accurate display of your earnings for an event. We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line for it to be more easily found. We can't guarantee a commitment to deliver on the idea but should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

Caitlin_M · ‎04-04-2024

Hi @SeanK260. I spoke with our advanced support team and they are actively investigating the issue. There isn't any information to share at this time in regards to a date when a fix could be implemented so until then, there is an increased wait time for the segment to be created and populate with contacts.

Caitlin_M · ‎04-04-2024

Hi @BPP. Pre-built segments like most and least engaged contacts can be exported. You can find out how to do this by viewing this Knowledge Base article.

Caitlin_M · ‎04-04-2024

Hi @CathFlexPlex. For draft campaigns, you can take a screenshot of the email and insert it into your post. Drafts do not have shareable URLs like sent campaigns do. You could also send the email to a list with just your email address on it so it will create the URL which you can share here.

Caitlin_M · ‎04-04-2024

Hi @MeghanP. Thank you for the idea! I can certainly see how this would be helpful when creating and working in your event. We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line for it to be more easily found. We can't guarantee a commitment to deliver on the idea but should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

Caitlin_M · ‎04-04-2024

HI @user8739. The lists attached to the inline form on this page and the one set to the series are different. This is why any signups are not receiving the series.

Caitlin_M · ‎04-03-2024

Hi @DerekHagen. The verbiage cannot be removed from any of our sign-up forms so it is made clear to your contacts where they will be receiving emails from. You can change the verbiage in a sign up form footer from "marketing emails" to something that is more along the lines of the types of emails you are sending, such as "newsletters" or "updates". This is the only customization that can be done.

Caitlin_M · ‎04-03-2024

Hi @JamesB13946. Removing and re-adding the contacts wouldn't cause the trigger to activate since they had previously existed in the list. I would recommend creating a new list (with no contacts on it), select the empty list to add to the series, double check to make sure the series is active and the list is selected as a trigger, then move the contacts to this new list. The series will recognize them as "new" contacts and it should start queuing the emails.

Caitlin_M · ‎04-03-2024

Hi @user8739. The series was set to send an email the first time a contact joins the selected list. I looked at the list attached to the series and there aren't any contacts on it so the email wouldn't send. You can add yourself to the list to ensure that it is set up correctly.

Caitlin_M · ‎04-03-2024

Hi @SeanK260. If you delete and recreate the segment, does it populate within a few minutes or are you still seeing a loading message?

Caitlin_M · ‎04-03-2024

Hi @JamesB13946. Did the contacts already exist in the list prior to activating the series? The trigger for the series will only occur when a contact is added after the series is activated.

Caitlin_M · ‎04-03-2024

Hi @user8739. Could you please provide us more information on what is happening when you are trying to send your automated series? I see that there is one series in your account and it's active. There aren't any contacts in the list so it wouldn't be sending any emails.

Caitlin_M · ‎04-03-2024

Hi @MorrisonKids. I see you spoke with our support team yesterday. They did some troubleshooting with you that included working in your account through incognito and it seems the changes did save. Going off of that information, this seems to be related to a browser issue. I recommend reviewing our connectivity article which covers some reasons why this happens and some steps to take in the future if this continues to occur.

Caitlin_M · ‎04-03-2024

Hi @MeredithL009. I took a look at your most recent draft and was able to add new social channels. Please see our article on editing the social follow block. While editing a new test campaign, I came across an issue with the Add Network dropdown not appearing when attempting to add new social channels. I'm not sure if this is what you may have been experiencing. If so, try resizing your browser and then maximizing it. Once I did that, the Add Network dropdown appeared again.

Caitlin_M · ‎04-02-2024

I'd like to do some investigating with this. Could you please email us at communitysupport(at)constantcontact(dot)com with the username for the account and the series that was being built?

Caitlin_M · ‎04-02-2024

Hi @RebeccaF. Only the Constant Contact fee is passed on. Due to regulatory limitations on the payment provider end, their fees cannot be passed to customers. This is a regulation that exists outside our system.

Caitlin_M · ‎04-02-2024

Thank you for the idea! We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

Caitlin_M · ‎04-02-2024

Hi @user70928. We have a specialized team that can assist you with the Salesforce integration and its capabilities. They're not available here in the Community. Please contact our support team by phone and they will be able to connect you directly with them.

Caitlin_M · ‎04-01-2024

Hi @LauraOO62. What would be a "simple" automation for you? Standard customers have access to pre-built paths and welcome emails.

Caitlin_M · ‎04-01-2024

HI @brianh9716. You can export contacts from the original account and import the contact file into the new account. Templates cannot be transferred but can be downloaded as PDFs. However, they are not automatically recreated. We offer a service where we can copy the campaign and bring it over for you. There is a fee of $49 per template. If you would like to take advantage of this service, please contact our support team.

Caitlin_M · ‎04-01-2024

Hi @grindrealty. Any webpages created within Constant Contact will have our URL. The closest thing that can be done is customizing the URL to include part of the domain at the end of the landing page URL such as lp(dot)constantcontactpages(dot)com/cu/.../123mainstreet

Caitlin_M · ‎04-01-2024

Hi @Ewam108. This can be done by following the steps outlined here: Create a ticket for each class under Tickets, Add On, and Codes > set the registration form to collect information for each attendee > add a custom field (my suggestion would be "Location") with a single select radio button listing each attendance option.

Caitlin_M · ‎04-01-2024

Hi @AnnS32. You can filter contacts by their status type to find those who have the status of No Permission Set. At this time, there isn't reporting available that will find contacts who have never opened an email. However, you can create a segment and set the criteria to find contacts who have not opened an email within the past year.

Caitlin_M · ‎04-01-2024

Hi @Church101. There is a usability issue reported with inserting images into a navigation bar. In the text block within the bar, put two rows of text (can be anything if you need to delete it later). Then you will be able to drag an image into the column and delete the text if needed.

Caitlin_M · ‎04-01-2024

Hi @JimR5. To make sure I'm understanding this request, what process would be used to create the landing page? Would it be done as if you were copying an event or some another method? Any clarification of the expected process would be helpful.

Re: Automated Export of Campaign Registrants to Ex...

Re: Wrapping Text Around Image

Re: I can not get my PayPal to connect to my event

Re: Wrapping Text Around Image

Re: Events 2.0 "Registrants" Number Improperly Dis...

Re: How much did I generate from my event after fe...

Re: Why does segment processing take so much more ...

Re: Reporting/exporting

Re: How can I get feedback on my draft template?

Re: Preview Event Emails Post-Send - Status change...

Re: Automated Email Series

Re: Remove Fine Print on Sign Up Forms

Re: Add to list Automation, showing Zero starts

Re: Automated Email Series

Re: Why does segment processing take so much more ...

Re: Add to list Automation, showing Zero starts

Re: Automated Email Series

Re: Landing Page formatting and other issues

Re: Social Media Icons Permanently Gone After Dele...

Re: Automations

Re: Payment methods for an event

Re: [Events 2.0] Customize registration page text ...

Re: Best practices for Salesforce Integration when...

Re: Automations - Status changed to: Gathering Inf...

Re: importing lists and templates

Re: Connect domain to Landing page

Re: Can one ticket have option for online or in-pe...

Re: Contact No Permissions set

Re: Cannot get the images to drag into the colums ...

Re: Landing pages - Status changed to: Gathering I...

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