About Zoe_H

Zoe_H · ‎04-10-2022

Hello @SINYderm, Thank you for reaching out to the Community! I do apologize but all client responses will be going to the email address that was used when the mass email was sent. Within Constant Contact we do not have a way to retrieve those responses. I do apologize for any inconvenience this may have caused!

Zoe_H · ‎04-10-2022

Hello @MARLINL6, Thank you for reaching out to the Community! To add a picture from your phone, you will want to access Constant Contact through our mobile app and upload it into the library. Thanks!

Zoe_H · ‎04-10-2022

Hello @CarolynH526, If you are referring to not being able to save your work in an email campaign, try making a copy of the campaign and/or switching browsers to see if that improves saving. Thank you!

Zoe_H · ‎04-10-2022

Hello @ClaireT87, Now that you have made them into a segment, go ahead and add them to a list. Once they are in a new list, you can go back to the Contacts tab and delete that list out of the account. Thanks!

Zoe_H · ‎04-10-2022

Hello @MARLINL6, It sounds like you are asking how to add additional user roles to your account for other users to have access to the account. Please select this helpful article here to see where that is. Thanks!

Zoe_H · ‎04-10-2022

Hello @MarketerL5370, It sounds to me like your emails are not sending to a specific email address. If that is correct, please make sure to check your spam to see if it may have landed in there. You will also want to reach out to our Delivery department for some additional help with this.

Zoe_H · ‎04-10-2022

Hello @BeatriceB66, That is a great question! You will want to drag and drop over a text block from the build section of your template, and place it beside your picture. You can also use our layout feature with an image right next to a text block. Thanks!

Zoe_H · ‎04-10-2022

Hello @HaidanW, The account attached to this profile says that it is a trial that has ended and needs to be upgraded. You can also see this by going to your name in the top right hand corner and selecting My Account. Today our phone support is not open, but I do recommend giving us a call tomorrow so we can do some additional research on this. Thank you!

Zoe_H · ‎04-10-2022

Hello @HaidanW, It appears that your trial account has ended, so you will need to upgrade to a paid plan in order to continue using the account. Thanks!

Zoe_H · ‎04-09-2022

Hello @PatEwert, We are currently looking into why some images import rotated. Thankfully, the fix is to go into the image editor and select the Transform option to rotate these images back to normal. Thanks!

Zoe_H · ‎04-09-2022

Hello @BKM2023, It appears that template can only be edited on a computer instead of the mobile app. I do apologize for any inconvenience this may have caused!

Zoe_H · ‎04-09-2022

Hello @LisaB62, Thank you for reaching out to the Community! The message you are receiving is that you cannot undo this action, which means once a contact is deleted we can't restore it unless you manually upload the contact back into the account. Thank you!

Zoe_H · ‎04-09-2022

Hello @First-NameL71272, You are correct! Only the new contacts are going to receive an automated welcome email, as the system will remember that the old contacts already did. Thank you!

Zoe_H · ‎04-03-2022

Hello @StevieH90, Thank you for reaching out to the Community! Yes, that is entirely possible. You will want to create a List-Join automated series that will send a series of up to 31 email newsletters when a new contact is added to a list. You will be able to select a time delay for when these newsletters in the series are sent to these contacts automatically.

Zoe_H · ‎04-03-2022

Hello @BENJAMINS107, Of course! Have a wonderful rest of your day.

Zoe_H · ‎04-03-2022

Hello @StephenB68, Thank you for reaching out to the Community! Constant Contact does have a Professional Design Service that we do charge for. It is for us to build you a campaign design based on your website with marketing best practices involved. If you ever need assistance with building or need some advice you can always call our marketing experts for free or watch our informative webinars. Thanks!

Zoe_H · ‎04-03-2022

Hello @BENJAMINS107, Thank you for that video! Yes, you are doing everything absolutely correct. You won't see those links in action until you send it to someone with those custom fields attached to their email address under contact details. You will want to add these custom fields to your own email address as well in order to see it in preview mode. Please go to the contacts tab in order to add that those unique custom fields to each email address as shown in the screenshot.

Zoe_H · ‎04-03-2022

Hello @SVTU, For troubleshooting purposes, I do recommend switching to another browser to see if this improves. Thank you!

Zoe_H · ‎04-03-2022

Hello @BENJAMINS107, This custom field link will only appear if your customers have this link attached to a custom field in their contact details. A way to test this would be to add this link to your contact details as a custom field as shown in the article above or in this screenshot below:

Zoe_H · ‎04-03-2022

Hello @BENJAMINS107, Yes it can! Please select this helpful article here to see how to Create and Insert your custom fields into an email. You will insert the custom field you create into an email and it will automatically populate for everyone that has this custom field attached to their contact details. Thanks!

Zoe_H · ‎04-03-2022

Hello @BENJAMINS107, Thank you for reaching out to the Community! Custom fields can have any contact specific details inserted. If your customers all need a specific link inserted in your campaign like the one you have above, that is completely possible! Thanks.

Zoe_H · ‎04-03-2022

Hello @SVTU, Thank yo ufor bringing this to our attention! Please try refreshing your screen by selecting Campaigns and your links should be active. Thanks!

Zoe_H · ‎04-03-2022

Hello @LisaR611, Try to make a copy of the email campaign and see if the error message appears in the copied version. For another troubleshooting step, please try switching to a different browser. Thanks!

Zoe_H · ‎04-03-2022

Hello @LisaR611, Thank you for reaching out to the Community! Can you give us some more information about what is occurring every time you try to select Save or schedule your campaign? Thanks!

Zoe_H · ‎04-03-2022

Hello @CJD86, Thank you for reaching out to the Community! Now that your campaign has been copied and it is in draft mode, when you select the Preview and Test button your survey link is in Preview mode and is only used for testing. Once you send this campaign out to a list the link will not longer be used for testing only. Thanks!

Zoe_H · ‎04-02-2022

Hello @PeggyK481, Depending on the bounce back message, this article here should help you decide what needs to be done with that email address and what needs to be done to prevent this in the future. Thanks!

Zoe_H · ‎04-02-2022

Hello @EmilyB948, If you believe a valid email address has been marked as Suspended, you have the opportunity to unsuspend it within your account. If you have too many, please give our Delivery Specialists a call for some extra assistance and information! Thanks.

Zoe_H · ‎04-02-2022

Hello @TraceyP41, I do apologize for any inconvenience, but at this time we can not add additional emails to an existing automated series. Although, you can edit existing emails while the series is live. Which means a workaround I have found that works well is to add blank templates that will later be edited when you are ready. That way your series can be active and live and start sending, but the blank templates will be edited before it's time for them to be sent. Thanks!

Zoe_H · ‎04-02-2022

Hello @SteveC781, Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but in order to edit the campaign you will need to unschedule the resend and make a copy of the campaign to make your edits. After that, you will want to create a list of the non-openers manually and send to that new list. Thanks!

Zoe_H · ‎04-02-2022

Hello @GeorgiaB123, The web page link option should accept all forms of links, even if they are not a website. I do apologize that we do not have a page that offers a document at the end with our new survey tool. You can send a campaign to all of your responses with the document instead if you would like! You may need to grab the link again off Google to make sure it is the correct one. Thanks!

Re: Email Inquiry

Re: how to add picture from my phone

Re: why am I unable to save my document?

Re: Mass purge of contacts who have not opened ema...

Re: Enter new members to manage page

Re: Test Email not Delivering to Primary Acct Emai...

Re: Typing beside a picture

Re: Error occurred attempting to send a test to my...

Re: Error occurred attempting to send a test to my...

Re: Importing photo

Re: Edit

Re: deleting contacts

Re: adding new contacts to an existing list

Re: Help with automations

Re: Custom Field

Re: creating a newsletter

Re: Custom Field

Re: Issue with not being able to copy past email t...

Re: Custom Field

Re: Custom Field

Re: Custom Field

Re: Issue with not being able to copy past email t...

Re: Wil not save

Re: Wil not save

Re: survey Review mode

Re: email bouncing

Re: The suspended email address bounce category

Re: Overview: Sending an automated email series

Re: Editing Emails that are set to auto-resend to ...

Re: Including a link to Google Forms in an email