About Zoe_H

Zoe_H · ‎04-23-2022

Hello @DoreF0, I took a look in your last email sent and I do not see where that link is located. Can you please provide some more information about where this link is located so we can do some research? Thank you!

Zoe_H · ‎04-23-2022

Hello @KristinaS1395, Thank you for reaching out to the Community! I do apologize for any inconvenience, but at this time we don't have an option to edit the Thank You page on Inline Forms. You can edit the Thank You page on Lead Generation Landing pages though. Thank you!

Zoe_H · ‎04-23-2022

Hello @ClintonR81, We do have some instructions listed here on this helpful article for other websites on installing our Inline Code. Try taking a look at that article for some ideas that may help. Other than that, I do apologize for any inconvenience but you will have to contact a Web Designer or Webmaster for any additional support on installing code onto your website. Thank you!

Zoe_H · ‎04-23-2022

Hello @ClintonR81, Thank you for reaching out to the Community! For assistance on installing your signup form on your website, you will want to reach out to your Website Designer or directly to Prestashop for more information. Thank you!

Zoe_H · ‎04-17-2022

Hello @KellyL0624, I do apologize that you are having this experience! Please take a look at this helpful article on how to avoid spam filters. Usually, emails will go into spam due to certain content in an email. You can also have our Delivery team take a look at your from and reply to email address for additional assistance, and to see if you need Self-Authentication for a better delivery rate. Thanks!

Zoe_H · ‎04-17-2022

Hello @wendip, All sign up forms will be located under the Sign-up Forms tab in your account. If you created a Lead Generation Landing Page, that will be found by following the steps listed here. Thank you!

Zoe_H · ‎04-17-2022

Hello @CeciliaC68, Please select this helpful article for the steps on inserting Canva images and campaigns into your Constant Contact template. Thank you!

Zoe_H · ‎04-16-2022

Hello @SIR101WebMaster, The click through rate will absotluley show which links the customer has selected and you should be able to see each response manually, yes. In the meantime, inserting a brand new poll block every time you want to send an email campaign will fix this momentarily. Inserting a brand new poll block will allow for results to come through each time you send a different campaign, until our engineers get this fixed permanently. Thanks!

Zoe_H · ‎04-16-2022

Hello @AnneB193, I do apologize for any inconvenience this may have caused! Due to some recent changes made by Microsoft, the code that we use for mobile responsiveness no longer works in the Outlook Mobile App for iPhone. This is something Outlook will have to update on their end. In the meantime, view the email campaign in a different mobile mail client such as the native mail app or the gmail app.

Zoe_H · ‎04-16-2022

Hello @SequoiaPTSA, If you do need to make changes to the subject line each week, you will have to create a copy of each campaign in order to make these changes. You can use an automated series to help make this an easier and more automated process if you prefer! Thank you.

Zoe_H · ‎04-16-2022

Hello @AndrewW01963, Thank you so much for bringing this to our attention! We are currently aware of this and are actively getting it fixed. In the meantime, please try our workaround and when this happens. Start by saving the campaign, exit it and reenter. That should allow you to make the changes you need properly. Thanks!

Zoe_H · ‎04-16-2022

At this time, the share bar cannot be turned off when viewing the webpage version of a campaign. We ask for additional comments and votes to be left on the open idea of turning off the share bar. Our Product team regularly reviews our Feedback boards more than our Get Help area. Though we do not have a time estimate if a feature like this will be available in the product, any updates will be posted there, not on this post. Voting and commenting on the linked post above helps to influence future product decisions and allows you to be notified of replies from our teams.

Zoe_H · ‎04-16-2022

Hello @cheradmin, To transfer ownership of an account, you will want to edit all information under your My Account section to reflect the new account owners information. That includes billing and login information. Thanks!

Zoe_H · ‎04-10-2022

Hello @SINYderm, Thank you for reaching out to the Community! I do apologize but all client responses will be going to the email address that was used when the mass email was sent. Within Constant Contact we do not have a way to retrieve those responses. I do apologize for any inconvenience this may have caused!

Zoe_H · ‎04-10-2022

Hello @MARLINL6, Thank you for reaching out to the Community! To add a picture from your phone, you will want to access Constant Contact through our mobile app and upload it into the library. Thanks!

Zoe_H · ‎04-10-2022

Hello @CarolynH526, If you are referring to not being able to save your work in an email campaign, try making a copy of the campaign and/or switching browsers to see if that improves saving. Thank you!

Zoe_H · ‎04-10-2022

Hello @ClaireT87, Now that you have made them into a segment, go ahead and add them to a list. Once they are in a new list, you can go back to the Contacts tab and delete that list out of the account. Thanks!

Zoe_H · ‎04-10-2022

Hello @MARLINL6, It sounds like you are asking how to add additional user roles to your account for other users to have access to the account. Please select this helpful article here to see where that is. Thanks!

Zoe_H · ‎04-10-2022

Hello @MarketerL5370, It sounds to me like your emails are not sending to a specific email address. If that is correct, please make sure to check your spam to see if it may have landed in there. You will also want to reach out to our Delivery department for some additional help with this.

Zoe_H · ‎04-10-2022

Hello @BeatriceB66, That is a great question! You will want to drag and drop over a text block from the build section of your template, and place it beside your picture. You can also use our layout feature with an image right next to a text block. Thanks!

Zoe_H · ‎04-10-2022

Hello @HaidanW, The account attached to this profile says that it is a trial that has ended and needs to be upgraded. You can also see this by going to your name in the top right hand corner and selecting My Account. Today our phone support is not open, but I do recommend giving us a call tomorrow so we can do some additional research on this. Thank you!

Zoe_H · ‎04-10-2022

Hello @HaidanW, It appears that your trial account has ended, so you will need to upgrade to a paid plan in order to continue using the account. Thanks!

Zoe_H · ‎04-09-2022

Hello @PatEwert, We are currently looking into why some images import rotated. Thankfully, the fix is to go into the image editor and select the Transform option to rotate these images back to normal. Thanks!

Zoe_H · ‎04-09-2022

Hello @BKM2023, It appears that template can only be edited on a computer instead of the mobile app. I do apologize for any inconvenience this may have caused!

Zoe_H · ‎04-09-2022

Hello @LisaB62, Thank you for reaching out to the Community! The message you are receiving is that you cannot undo this action, which means once a contact is deleted we can't restore it unless you manually upload the contact back into the account. Thank you!

Zoe_H · ‎04-09-2022

Hello @First-NameL71272, You are correct! Only the new contacts are going to receive an automated welcome email, as the system will remember that the old contacts already did. Thank you!

Zoe_H · ‎04-09-2022

Hello @WendyS157, That event fee you have mentioned is going to be the only fee in regards to our event tool that Constant Contact charges extra. Thanks!

Zoe_H · ‎04-03-2022

Hello @StevieH90, Thank you for reaching out to the Community! Yes, that is entirely possible. You will want to create a List-Join automated series that will send a series of up to 31 email newsletters when a new contact is added to a list. You will be able to select a time delay for when these newsletters in the series are sent to these contacts automatically.

Zoe_H · ‎04-03-2022

Hello @BENJAMINS107, Of course! Have a wonderful rest of your day.

Zoe_H · ‎04-03-2022

Hello @StephenB68, Thank you for reaching out to the Community! Constant Contact does have a Professional Design Service that we do charge for. It is for us to build you a campaign design based on your website with marketing best practices involved. If you ever need assistance with building or need some advice you can always call our marketing experts for free or watch our informative webinars. Thanks!

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