About William_A

Hello @HeartlandComChorus ,   If a contact's email address has been locked in for that contact ID, then you won't be able to update its address. I'd advise adding the new email as a wholly separate contact with all the other contact info associated, then delete the old one. ... View more

Hello @KathyW678 ,   For additional info on CAN-SPAM Act, our compliance with it, and our recommendations for customers to comply, I'd recommend checking out our main article on the subject. ... View more

Hello @BARBARA123 ,   Apple devices have a tendency to upload images into programs sideways, including ours. Luckily the images can be easily rotated and saved via the image editor.   If you're still seeing your images sideways after rotating them, consider clearing your browser's cache (just cached images and files, not passwords or cookies), then exiting / quitting your browser, then reopening and returning to the site. This should result in your correctly rotated images appearing on your end. ... View more

Hello @JanetC95 ,   When I checked your emails, I had to swap to JPG/PNG first, then swap back to PDF and it loaded fine. Other emails I checked loaded the PDF versions straight away. Typically when this occurs with a specific email, it indicates a caching issue with one of the email's images, or a potential issue connecting with adobe.  I'd advise checking the email you were having issues with, waiting to see if the PDF errors out again, switching to JPG / PNG and waiting for that to load, then switching back to PDF to see if that alleviates your issue.   It may also be worth clearing your cache and restarting the browser, or checking to see if there's any pending updates for adobe on your device / browser. ... View more

Hello @MarcM662 ,   I test sent several of your last emails, and they all came through right away for both my work and personal address. I'd advise having your recipients check their junk/spam folders to see if their programs sorted them into there. If they add the emails to their regular inbox, that should help teach their email program to trust the emails.   Here are some general best practices for delivery.   Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).   If you'd like to learn more about safelisting, and what it entails:   Safelisting domains in a security system   Safelisting email addresses in an email client or security system   If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents. ... View more

Hello @aprilb78 ,   It looks like you're encountering an issue with the older 3ge email builder's greeting tag tool. To get around it, I'd recommend just using regular text to type our the preamble with the apostrophe, then use an insert contact detail with the first name selected. Or you can build your emails in the newer cross-device / platform editor, which doesn't experience this issue with its greeting tag functionality. ... View more

Hello @CharlieW115 ,   Since videos can't be embedded into our emails, you'd end up needing to link the video anyway, either through text, an image, or a button.   See also: Text links Image links Button links ... View more

Hello @VickyC89 ,   The automation "series" you set up is actually a welcome email, not a true automation series. Welcome emails can only trigger off of brand new list additions when the source is some kind of sign up form. Integrated CRMs such as Salesforce syncs won't trigger welcome email-type automations. ... View more

Hello @BrookeFBJH ,   So to clarify, you want something like the example pic below?     If so, all you need to do is double-enter to get rid of the bullet point and make it normal indentation again, type your paragraph, then just start a new bulleted list on the next line for your "fourth line of text." ... View more

Hello @ChristianR78 ,   At this time, tags cannot be managed through the mobile app. Managing contacts' tags will need to be done through the regular website. ... View more

Hello @ErinD1 ,   If you want additional people to have access to your account, they'd need to fall under either the Account Manager or Campaign Creator levels of access. At this time there are no other non-owner levels of accessibility to accounts.   If you'd like to leave and vote on ideas regarding the addition of more users / customizable permissions, I'd advise perusing this Feedback thread. ... View more

Hello @Delaware_Area_CC ,   As Non-contacts can potentially sign up for your events, but not want any emails not specifically related to the events, certain steps need to be taken to ensure Compliance and email permissions are respected. At this time, all registrants have to explicitly check off that they want to receive your emails, in order for that trigger for automatic list addition to occur. ... View more

Hello @DOUGM846 ,   We apologize that your account is affected by this issue. If and when there's an update regarding it, our engineers will notify you directly.    In the meantime, the only workaround would be to setup the resend-to-non-openers after the email is sent.  ... View more

Hello @Franciscomateo ,   Generally if a Spanish-speaking agent is needed, you simply need to ask the welcome robot or the agent you initially get connected with for a transfer to such an agent. Our English-speaking agents will know to transfer you if you begin speaking Spanish. This is still how we handle such support calls. Otherwise, our other support channels (such as the Community) utilize translators to at least assist with troubleshooting and providing general info.   Support contact numbers and hours of operation   Please keep in mind the hours of operation for support, as listed on that page. ... View more

Hello @HeidyP32 ,   Depending on if your website host allows it, you can install the code generated by a pop-up and/or inline form generated in your Constant Contact account.   See also: Creating pop-up forms Creating inline forms ... View more

Hello @FirstNameL142427 ,   At this time Subject AB testing isn't available for automation emails. If and when there's an update to the development of this feature, our engineers will notify you directly. ... View more

Hello @jerryw ,   I'd advise going through this article on why emails get put into Gmail's Promotions inbox tab (assuming the recipient has that turned on). Unfortunately this is only something the recipient can resolve - either by turning off the Promotions tab or by moving your emails to their regular inbox to "teach" the algorithm that's where they want it. Even a "plain text" type email sent through us would still result in this a Promotions delivery unless the recipient has properly setup their Gmail settings to accept your emails in their regular inbox.   If you have additional questions regarding your delivery beyond that, I'd advise speaking with the Delivery team directly. ... View more

Hello @CRESTSprogram ,   If you're going to be pasting text into the email editor, I'd advise clearing all of its formatting beforehand in a plain text editor (such as Notepad). This can be done by simply pasting the text into that program first. Then copy the text from that program, then go to the email editor and paste-without-formatting (easily done as CTRL+SHIFT+V on PC or CMD+SHIFT+V on Mac). ... View more