About William_A

William_A · ‎11-29-2021

Thank you for clarifying. So just to confirm it populates elsewhere on your pages fine, but absolutely won't appear in the footer?

William_A · ‎11-29-2021

Hello @DrJamesH0 , With how Facebook's API works, only business pages can be posted to through our system. To connect your business page to your Constant Contact account, your personal Facebook account needs to be an admin of that page. Once connected, you can create social posts from scratch through the My Campaigns or Social tabs in your navigation bar. Email campaigns that have already been scheduled can have social shares created through their reporting pages, though the email's link won't be active till the email has been actually sent.

William_A · ‎11-29-2021

Hello @FVI , You can view a scheduled resend's date/time in an email's reporting page, under the Details subtab beneath the email link. For more info on emails' individual reporting pages

William_A · ‎11-29-2021

Hello @TylerP571 , I got an email sent to you regarding how to get the template. If you have any additional questions, feel free to reply directly to that email.

William_A · ‎11-26-2021

Hello @BlackHoundOptics , At this time, the small Constant Contact logo below a sign up form's disclaimer text cannot be removed. I've tracked your interest in this feature request, and submitted it to the engineers. If and when there's an update regarding that functionality, you'll be notified by them directly. Regarding it not showing, are you using a Wordpress .com or .org site? The .com version won't allow outside scripting, so inline forms made directly through your Constant Contact account won't be compatible. In that regard, we'd recommend using the Wordpress integration, or link to a landing page signup form.

William_A · ‎11-26-2021

Hello @KookieK , At this time, such functionality isn't available to embed into your emails. You'd either need to link to a site where a "flipbook" is being hosted, or you'd need to insert it as a gif, series of images, or a PDF link. See also: Text links Image links Button links

William_A · ‎11-26-2021

Hello @jasonk2021 , Are you trying to connect a personal account or a business page? You may need to disconnect and then reconnect the account if you continue to have issues with the Insta API.

William_A · ‎11-26-2021

Hello @jimt694 , Images can be rotated in the image editor. If you're still seeing the original sideways version, even after making and saving the change, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, exiting, and then re-opening.

William_A · ‎11-24-2021

Hello @MichaelG677832 , When that message shows up on the Scheduling page, it typically denotes an issue with the physical address that's included in the footer (usually the state/province or zip code). You can edit the physical address on the Scheduling page, or in the email editor.

William_A · ‎11-23-2021

Are you viewing the email in dark mode in the Gmail app? Does switching to light mode correct the color formatting?

William_A · ‎11-22-2021

Hello @PRCStanly , It sounds like your account has recently been switched over to the Cross-Device Editor's template selection screen, which doesn't currently have that Import PDF function at the moment. While the engineers are working on adding that functionality, you can still create an email from a PDF using a blank / basic template, then uploading your PDF while working in the editor. Another option would be to utilize this link while logged into your account: http://login.constantcontact.com/login/login.sdo?goto=https%3A//em-ui.constantcontact.com/em-ui/em/page/import/setup

William_A · ‎11-18-2021

Hello @tinnerhill , When you click Create on either the welcome page or My Campaigns page, then select Email in the pop-up menu, it should direct you to the template selection screen. From there you can search up available pre-built templates based on keywords. For more info on creating emails

William_A · ‎11-18-2021

Hello @old96 , The best way to go about distilling this info would be to add your bounces to a newly created list. Simply go to an email's bounce report, select-all the bounces by clicking the topmost checkmark box, then go to Actions > Add to list > Create new list, then add the bounces after naming the new list. If you're wanting to pull from multiple emails, you can perform the same steps except creating a new list. From there you can view the list in your Contacts tab, and view the Sources (click Sources to change the sorting order). If Sources isn't a visible column option, you can add it to your view.

William_A · ‎11-17-2021

Yep, you can do that in the Contacts dashboard. Either through the main Contacts subtab, or when looking at a specific list, select the contacts you want to tag, click Actions at the top of the list, then select Add tags.

William_A · ‎11-03-2021

Hello @DennisG015 , Opens are tracked based on an invisible 1x1 pixel image included automatically in all emails sent through us. Unless the preview is allowed to show images, the "open" won't be tracked. If the preview does allow images to show, then the open will likely be tracked. I'd recommend going through this article on how opens are tracked for more info.

William_A · ‎11-03-2021

Hello @NPMA_Natl_Office , The HTML of the current builder isn't available for editing or downloading. If you need to provide your email to non-contacts, you can send them the email's permanent URL (generated after sending) or a PDF / image version of the email. If you'd like access to and full control of the HTML of an email, you're welcome to build your own using the custom code editor.

William_A · ‎11-03-2021

Yes that page is up-to-date, your account however doesn't appear to be. It might be a relic of your partner setup, or something else. Regardless, please call our Billing team so they can get you switched to the updated My Account page setup. In the meantime, you can navigate to the My Settings option when selecting your name in the top-right corner. Then select the Verify Address subtab at the top of that page. As long as the address you're attempting to remove isn't currently being used as an account email, billing email, or the main From email, it can be deleted.

William_A · ‎11-02-2021

Hello @AshleyD712 , At this time such functionality isn't available in the WordPress plugin, as it's meant to function like any other standard sign up form available through us. You may be able to create your own form through coding in your WP site, and connect it to our API with assistance from our Web Services team, but beyond that there isn't anything available through us that would provide a dropdown element for a signup form.

William_A · ‎11-01-2021

At this time, there isn't an option for just generic text boxes in sign up forms. Sign up forms are meant to collect specific sets of info for the purposes of mailing - e.g. names, addresses, dates, single-worded responses, etc. If you're wanting more advanced sign up form options, we'd advise creating your own form on your site, and connecting that to our API. Our Web Services team is available through their site and Community Dashboard for assistance with API connections.

William_A · ‎11-01-2021

Hello @BOBZ372 , At this time the text box area on lead generation landing pages are meant to be single-paragraph quick blurbs of info for the sign up form and thank you pages. There isn't a way to add coding, line spacing, or white spacing between paragraphs.

William_A · ‎11-01-2021

Hello @BOBZ372 , Text added to the LP's thank you page isn't clickable. If you want a clickable link, you need to include it as the button when building the landing page. See the "Add content to your Thank You page" section of our article on creating sign up landing pages for full instructions.

William_A · ‎11-01-2021

Hello @BOBZ372 , In order for it to be a unique URL, capital letters are required. You'll need to speak with the devs of your DNS forwarder to see what they'd recommend for making the link work. You / they may need to use a url shortener for the LP's URL or something else if they absolutely require only lowercase letters.

William_A · ‎10-28-2021

Hello @LloydW6 , I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

William_A · ‎10-25-2021

Again, the Tier 2 team confirms that the scripting works. However, Wordpress.org can have issues with Javascript, and this is something I'll be alerting our Knowledge Base team to so they can make sure our articles are updated accordingly. Tier 2 is referencing this article on WP, regarding adding javascript to the site to (potentially) allow the archive to work. Beyond that, there's no other insight we're able to provide in regards to making the archive widget work on your client's site. If your client ends up needing a workaround for making their emails accessible on their website, they can grab emails' individual share URLs, and add those to their website (or have you do it) as desired.

William_A · ‎10-25-2021

Our higher level technical team is having no issues pulling up your archive, and Wordpress.org should allow for outside scripting. However, there are a number of elements in a .org site that can result in 3rd party apps and scripting to be interfered with or outright blocked. Ultimately, they're suggesting reaching out to Wordpress.org's support for further troubleshooting as there's nothing wrong with the code, nor anything occurring on our end that'd be preventing the archive from displaying or loading.

William_A · ‎10-22-2021

Hello @BarryT77 , Are you using a website builder that allows for outside scripting? Is the builder you're using one of the common ones listed in this article with instructions? Are you adding any additional CSS styling or other coding to it, beyond the bare bones we provide?

William_A · ‎10-22-2021

Hello @SallyS352 , You may need to check the settings of your email program or browser, to see if it's forcing links to turn blue (and purple when clicked). These kinds of settings on the receiving end will always try to override any formatting we try to send through, and isn't something we can therefore control. For more info on styling links

William_A · ‎10-22-2021

If a verified address is no longer being used as the main account address, nor the account's billing address, it can be deleted. If the address you wish to remove isn't giving you the option to delete, please make sure your account's main and billing addresses are different from the one you're trying to remove.

William_A · ‎10-20-2021

Hello @PaytonB91 , I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

William_A · ‎10-19-2021

Hello @PatWeberS , Any email address that is verified on the account can be used for the account's main address, the From address, etc. Generally the easiest method of verifying is to go through your My Account page, though you can submit additional emails for verification when updating your payment info or editing the header of an email campaign. Verifying emails can only be done through the regular website at this time, since the mobile app is primarily meant for quick, on-the-go campaigns such as email blasts and social posts.

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