About EleanorW32

Hello @EleanorW32 ,   The easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms. If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.   Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these processes is followed. ... View more

Hi @EleanorW32 ,   Great phrasing to this question, it sounds like you recognize the sensitivity of this and want to respect everyone's choice. You're not alone wanting some more feedback! It's generally frowned upon to contact your unsubscribed contacts, even with good intentions. If you haven't already, I'd recommend turning on unsubscribe comments to capture this feedback in real time during the unsubscribe process. This can point to something as simple as sending too frequently, or a change in the subscribers interests.  ... View more