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About District18
District18
Campaign Expert
since
12-01-2013
07-17-2024
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07-13-2024
05:20 PM
I have inserted a YouTube video in my ConstantContact email. The thumbnail displays without issue while editing, and in Preview mode, but when I send a test email to myself, the thumbnail image is not included (I only see a large empty box with "?" in the middle). How can I ensure that when the email blast is sent to the actual distribution list, the video thumbnail will be included?
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E-Mail Marketing
10-02-2023
11:17 PM
I have removed Twitter from my Social Follow Block, and will add it back when/if Constant Contact updates the associated logo.
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09-14-2023
01:41 PM
This is not about INTEGRATING with X. It's simply a matter of having the correct logo in the Social Follow block. Unless you're removing X from that block, you need to update the logo - please!
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09-08-2023
04:33 PM
My Social Media Follow block is showing the old Twitter icon. I removed it and re-added it, and even though the pull-down menu shows the new "X" icon, the old Twitter icon is what is showing in the Social Media Follow block. When will this be corrected?
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07-15-2023
08:49 PM
I already have some role email addresses verified on my account, but cannot add some others. I want to be able to use one (unverified) role email address (newseditor@) in the Reply-To field for some emails, and another (unverified) role email address (webmaster@) in the From and Reply-To fields for some other emails. The reason is to avoid exposing the personal email addresses tied to those role email addresses. (There is only one person tied to each.) However, the people tied to those role email addresses are not getting the verification email from ConstantContact. Help?
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My Account
07-14-2023
09:58 PM
Thank you!
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07-14-2023
12:15 AM
Nevermind: I think I was looking at a sign-up landing page that isn't the legacy sign up landing page. I have switched all links to point to the legacy one, since that's what is linked by default from the "View as Webpage" button (and also since it is the only one that properly shows who the emails are from in the fine print at the bottom of the page).
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07-14-2023
12:03 AM
The bottom of my legacy sign up landing page states: "By submitting this form, you are consenting to receive marketing emails from: ." Why is there no data after "from:", and how can I fix this?
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Landing Pages
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Sign-Up Forms
07-13-2023
11:00 PM
I was using a button that was copied from an older campaign and was subsequently updated. I just removed that button and created a new one, and still have the same problem: it generates an email with no subject. I don't know how to restore the CSCEMSAILINKTEST_copy of my email from deleted campaigns. However, this my most recent campaign which worked (the button spawned a new email with the right subject line): https://conta.cc/3Jw0WJf. The campaign I'm currently working on is called "D18 Newsletter AUGUST 2023" and the button is at the bottom.
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07-13-2023
04:29 PM
Thank you, William! I replaced the blanks with %20 and the email address was accepted. (It used to work with blanks.) HOWEVER, clicking on the button generates a link that is missing the subject, i.e., the link is: myemail@myorg.org?subject=
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07-13-2023
02:01 AM
I have a feedback button in my newsletter and the email address linked to it has been myemail@myorg.org?subject="Myorg Newsletter Feedback". However, on the new platform, adding the subject to the email address causes the email address to be rejected as invalid. Please make it work again!
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E-Mail Marketing
07-02-2023
09:00 PM
Will do!
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07-02-2023
01:47 PM
I am using the three dots to "View Contacts" for each pre-built segment, and then I'm doing an export from that view. I also did an export of all Contacts (to Excel), filtered for status = Active, and did a comparison. I discovered this issue when I was troubleshooting why some people weren't in the list of Sent contacts for the email, and saw that some people who WERE on the Sent list didn't belong. I have not sent an email since my last viewing of the pre-built segments.
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07-02-2023
02:51 AM
I just discovered that the pre-built segments (Most engaged, Somewhat engaged, Least engaged, and Everyone else) contain numerous contacts that are not Active Subscribers (from 11% to 21% of the contacts on each pre-built segment are not Active Subscribers). As a result, I inadvertently sent my newsletter to 245 email addresses that are not associated with Active Subscribers. I also discovered that 17% of the Active Subscribers are not in any of the pre-built segments. As a result, 252 Active Subscribers were not on distribution for my newsletter. (Through exports and Excel formulas, I found them, and built a new list so that I could send the Newsletter again, just to them.) Finally, I do not see any way to manually refresh the pre-built segments. I do see the message: "Last Refreshed: 6 hours ago" immediately below the Summary when viewing each segment. The number of contacts in each segment is the same as it was when I sent my Newsletter yesterday (>> 6 hours ago). How do these segments get refreshed, and what does it mean to be refreshed for the pre-built segments? I assumed that 1) the pre-built segments would include only Active Subscribers and 2) the pre-built segment "Everyone else" would include any Active Subscriber not in any of the other pre-built segments. Are these not valid assumptions? Thanks in advance.
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Contact Management
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