About Zoe_H

Zoe_H · ‎05-08-2022

Hello @KarenK521, Would you mind giving us some more information about what you are trying to add to your Lead Generation Landing page so we can better assist? Thank you!

Zoe_H · ‎05-08-2022

Hello @LeeP89, It sounds like that email address is being forwarded your emails. I do apologize but you won't be able to control that from happening, as it is an action taken outside of Constant Contact. To ensure this person does not receive anything directly from you and your account, you can upload the email address as an unsubscribed contact. Thank you!

Zoe_H · ‎05-08-2022

Hello @rcppubs23, Yes, I was able to confirm that you will hear something back in 4 business days. Thank you for your patience!

Zoe_H · ‎05-08-2022

Hello @user752541, Thank you for reaching out to the Community! You actually are still able to upload a PDF as a campaign, please select this helpful article here to see the steps! Thanks.

Zoe_H · ‎05-07-2022

Hello @ScottieT, I apologize that you are having this experience! I appreciate the screenshot it is very helpful! It appears you may need to zoom out of your browser window so all options in your account are available when editing. You can also try switching browsers instead for troubleshooting. Thanks!

Zoe_H · ‎05-07-2022

Hello @Matthiasz, Thank you for reaching out to the Community! If your images are not appearing after sending, please take a look at this helpful article to see how to get them to appear with your specific email client. Thanks!

Zoe_H · ‎05-07-2022

Hello @Matthiasz, I apologize that you have had this experience! All of our phone numbers are listed here under Contact Support. You can still reach a representative without a phone number if you do not have one associated to your account. Thanks!

Zoe_H · ‎05-07-2022

Hello @Elks1597, Thank you for reaching out to the Community! You will want to start with Downloading our Mobile App and then selecting the Upload from Phone option under My Library in your account. Thanks!

Zoe_H · ‎05-07-2022

Hello @ElizabethF296, To get your campaigns copied over from one client account to another, please give our Support team a call and they will be able to send you to the Partner Support team to get this completed. Thanks!

Zoe_H · ‎05-07-2022

Hello @V7ALLC, Thank you for reaching out to the Community! At this time, we can only choose those specific font sizes within Constant Contact's editor, unless you copy and paste your text into your campaign with that specific font size. I do apologize for any inconvenience this may have caused!

Zoe_H · ‎05-01-2022

Hello @LaurenM209, Constant Contact's permission policy does require you to already have permission before uploading and sending through us. You will want to use our sign-up forms to gain permission outside of our website, and also contact our Account Review team if you have anymore questions about this or need more assistance. Thanks!

Zoe_H · ‎05-01-2022

Hello @MarketerL6167, I do apologize for any inconvenience but that company is going to be connected to us, but not the same product or billing. You will want to upgrade your Constant Contact account to a paid service in order to have access to email marketing. Thank you!

Zoe_H · ‎05-01-2022

Hello @TimF916, Thank you for reaching out to the Community! I do always recommend using our integrations as they will provide you with reviews from other customers. I also recommend giving our Account Review department a call for more assistance and information about your list verification. Thanks!

Zoe_H · ‎04-30-2022

Hello @KimC030, When using an RSVP action block, we don't have the option to insert a name or open ended question. You can instead create an Event so that you can gather more information like that if you would like! Thanks.

Zoe_H · ‎04-30-2022

Hello @JaneMG, Of course and that is good to hear, have a wonderful weekend!

Zoe_H · ‎04-30-2022

Hello @JaneMG, I do apologize for any inconvenience but we do not have an option to remove that social media icon, as it appears that link goes to the customer's profile. I do apologize again and will gladly submit this feedback. Thanks!

Zoe_H · ‎04-30-2022

Hello @MarkK59, I do apologize for any inconvenience this may cause, but once an email has been sent we are unable to edit the links. You can make a copy of the email and send out a new edited version with an updated subject line if you would like! Thanks.

Zoe_H · ‎04-24-2022

Hello @MicheleR26, Take a look at this helpful article here to see how to access a private window in Firefox. If a private window in Firefox still doesn't allow you to see and delete that image placeholder, you will want to delete that entire section you see in preview. Thank you!

Zoe_H · ‎04-24-2022

Hello @MicheleR26, I apologize that you are having this experience! Thankfully we do have a few ways to fix this until it's fixed permanently by our engineers. Use Internet Explorer / FireFox to edit the email and remove the deleted images. In most cases, this works. Another option is to try logging in via an incognito/private window to remove the hidden blocks. Thank you!

Zoe_H · ‎04-24-2022

Hello @rcppubs23, Thank you for your feedback! We understand why you would like the option to update the preheader as well and will track your feedback on this. Your contacts that are new to the list will be included in the resend to non-openers option, so no need to send a second to only new contacts. Thanks!

Zoe_H · ‎04-24-2022

Hello @MaryH7, Thank you for reaching out to the Community! To sort your contacts by name, select this helpful article here to see how to modify your columns in the order you want. Thank you!

Zoe_H · ‎04-24-2022

Hello @clwjr28, When a customer/contact unsubscribes using the link in your campaigns, the system will remove them from your list and put them in the unsubscribed list that you do not pay for and the system does not allow any more campaigns to be sent to them. No action needed on your end. Thanks!

Zoe_H · ‎04-24-2022

Hello @DeniseD2911, Yes, you can absolutely do it that way by manually removing everyone who responded if you would like. Another option is to select the "Email non-responders" option within the Event itself. Thanks!

Zoe_H · ‎04-24-2022

Hello @DebS, We are currently working on a fix, and I have submitted our feedback so you will be notified when we have one! Thank you.

Zoe_H · ‎04-24-2022

Hello @DebS, I have went ahead and submitted your feedback on this to the proper team, and our engineers are currently looking for a fix. Something that may help for all images is to Safelist Constant Contact. The images may not be appearing only on your end, as I can see them on mine.

Zoe_H · ‎04-24-2022

Hello @MojaveSpringsSchool, Thank you for reaching out to the Community! Your deleted status folder should be available, as it is not an upgrade required feature. You are following the steps for Restoring a Deleted Campaign correctly, so not seeing this option means you will want to please attempt to use another browser, or incognito mode to find it. Thank you!

Zoe_H · ‎04-24-2022

Hello @DebS, I do apologize for this experience! You are correct that some email clients are unable to click on the images for items to purchase when using the Shopify block. The workaround until this is fixed is too make sure the buy now button(s) are visible in the email so that contacts/customers can click that instead. Again, I do apologize for any inconvenience this may have caused!

Zoe_H · ‎04-24-2022

Hello @KristinaS1395, Of course, have a wonderful weekend!

Zoe_H · ‎04-24-2022

Hello @runaway, I apologize that you are having this experience! Please select this helpful article to see the steps on inserting a link into an email campaign with a button. Thanks!

Zoe_H · ‎04-24-2022

Hello @FarhadM4, If you have chosen the wrong template, you can go back to your Campaigns tab and choose another without deleting the first one. You can also select the three dots on the right hand side of the title and select delete. Thanks!

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