About Zoe_H

Zoe_H · ‎04-02-2022

Hello @user466923, Thank you for reaching out to the Community! Please check your campaigns again and our branding should be gone. Thanks!

Zoe_H · ‎03-27-2022

Hello @JeffreyC439, It appears that is a branded footer. Can you please send an email to social_support(at)constantcontact(dot)com all the exact changes you need to your footer, along with your username so we can get that fixed for you? Thanks!

Zoe_H · ‎03-27-2022

Hello @ConnieD7, Thank you for reaching out to the Community! You are adding these image and title links correctly. I will gladly submit your feedback on this!

Zoe_H · ‎03-27-2022

Hello @CarolF980, Thank you for reaching out to the Community! Please select this helpful article here for information on creating an automatic birthday email. Thanks!

Zoe_H · ‎03-27-2022

Hello @MarianS4, I apologize that you are having the same experience. For more information about what you can do to find correct reporting on your account, please select this helpful article here. Thanks!

Zoe_H · ‎03-27-2022

Hello @CeramicsForYou, Thank you for reaching out to the Community! You will want to select the title of the campaign and go to details. Then you should see an option to un-schedule the campaign.

Zoe_H · ‎03-27-2022

Hello @GabrielleS713, I apologize that you are having this experience! Please take a look at the steps on using our Google integration, and the steps on manually exporting lists with over 5,000 contacts from your Google account instead if the integration steps do not work. Thank you!

Zoe_H · ‎03-27-2022

Hello @CeciliaC584, Thank you for reaching out to the Community! Please take a look at our steps we have here to use Canva with Constant Contact. If you do have specific questions about building a template within Canva, you may need to reach out to them for the steps! Thank you.

Zoe_H · ‎03-27-2022

Hello @LynnW614, Yes, we do have a few sign up forms to choose from for your website! Please select this helpful article here for more information. Thanks!

Zoe_H · ‎03-26-2022

Hello @user683222, If you use our legacy Landing pages, it will allow new customers to select which list they would like to be on. So they can choose which newsletter to receive from you. Thanks!

Zoe_H · ‎03-26-2022

Hello @JamesW39, Thank you for reaching out to the Community! To update a contact's permission status temporarily, please select this helpful article here. Thank you!

Zoe_H · ‎03-26-2022

Hello @AllenS5, This may be a result of the Apple Mail privacy changes. Apple recently announced a new feature called Mail Privacy Protection for its Mail app that may be what is decreasing your open rate percentage on mobile. For more information about what you can do to find correct reporting on your account, please select this helpful article here. Thanks!

Zoe_H · ‎03-20-2022

Hello @AdrianB287, It appears your free designs have been uploaded into your account on the 11th of March. They are titled *Simple Campaign Design Created By Constant Contact and *Campaign Design Created By Constant Contact. Thank you!

Zoe_H · ‎03-20-2022

Hello @gails189, Can you please give us some more information about what is happening when you try to send your email? Thank you.

Zoe_H · ‎03-20-2022

Hello @gails189, As I mentioned in my email, it does not appear to be a billing issue. Please take a look at our troubleshooting steps here. Thank you!

Zoe_H · ‎03-20-2022

Hello @gails189, I do apologize that we don't have phone support available at the moment! Your account currently looks available to send. Are you receiving an error message? Thanks!

Zoe_H · ‎03-20-2022

Hello @ChipW839, I do apologize that you are having this experience. To troubleshoot this, please make a copy of the landing page. This will allow you to insert another image. Each time you want to insert another image or change the current image, you will need to make another copy of the landing page.

Zoe_H · ‎03-20-2022

Hello @DavidO6052, It sounds like you are looking to Self-Authenticate your own domain. For assistance with this, please give our Delivery team a call. Thanks!

Zoe_H · ‎03-19-2022

Hello @MarketerL508, That is definitely possible! Please select this article to see how to insert each piece of your newsletter into Constant Contact with our Canva integration. You can then send to as many email addresses as you can upload. Thanks!

Zoe_H · ‎03-19-2022

Hello @BrianJ557, That is definitely a method you can choose for this!

Zoe_H · ‎03-19-2022

Hello @TomN58, Can you please try converting your background image from a .PNG format to a .JPEG format outside of Constant Contact, and try uploading it again to troubleshoot this? Thank you!

Zoe_H · ‎03-19-2022

Hello @BrianJ557, Removing the tags in bulk would have to happen after the list has already been uploaded. Uploading will always add and update existing contacts, but it won't remove anything that is already there. Please see the steps above on how to remove tags that you don't need anymore in bulk. Thanks!

Zoe_H · ‎03-19-2022

Hello @LimetreeSocialClub, If a contact never received the resubscribe email, you can send them a link to a Lead Generation Landing Page in a personal email and request that they sign up again. Thanks!

Zoe_H · ‎03-19-2022

Hello @SteveM271, Thank you for reaching out to the Community! In Inline forms you can update the text color under Description, but for all of our forms we don't have the option to edit the font size, style or justification. I do apologize for any inconvenience this may cause!

Zoe_H · ‎03-13-2022

Hello @FirstNameL375327, Thank you for reaching out to the Community! I will gladly send you an email regarding your request.

Zoe_H · ‎03-13-2022

Hello @SteveK2902, Please follow the steps listed here to upgrade your plan, and if those steps are not working please give us a call tomorrow during regular business hours for more assistance. Thank you!

Zoe_H · ‎03-13-2022

Hello @BeverlyL97, Thank you for reaching out to the Community! The best way to make this type of organized list is to use our Segments tool and search by that specific criteria. Thanks!

Zoe_H · ‎03-13-2022

Hello @SteveK2902, As you can see on the scheduling page, you only have 99 contacts you can send too remaining until May 6th. When you start a trial, you can only send up to 100 email addresses during the entire trial. If you need to send too more than that now, please upgrade your account. Thanks!

Zoe_H · ‎03-13-2022

Hello @Tabulife, Thank you for reaching out to the Community! Please take a look at this helpful article on Managing, removing, and preventing bounced emails. If you have more questions, please give our Delivery team a call. Thanks!

Zoe_H · ‎03-13-2022

Hello @CharlesM6303, You are able to upload a PDF into our system, but unfortunately you will not be able to edit it once it's uploaded. I recommend using our Canva tool here to see if it works for you! Thanks.

Re: Removing Cinstant contact branding from my ema...

Re: Edit 2nd Address in Footer

Re: Image & Image Title links... - Why must they b...

Re: Automated Birthday

Re: Mobile Open Rates

Re: How do I stop a second email that is scheduled...

Re: Importing Contacts from Gmail on Mac

Re: Steps to create an e mail with a 3 page newsle...

Re: Sign up form

Re: How can I allow Multiple Newsletter Signups

Re: Temporary Hold

Re: Mobile Open Rates

Re: Email design

Re: Can't send an email

Re: can't access my account to send emails

Re: Can't send an email

Re: Adding an Image to Landing Page

Re: Schedule and send an email every week?

Re: Insert a Canva-designed newsletter into an ema...

Re: Bulk tag removal

Re: Background not showing up as desired

Re: Bulk tag removal

Re: Understanding unsubscribed contacts

Re: How do you change font size and style in a for...

Re: Ricky Carruth email templates

Re: New account can't send to recipient list

Re: Filter Unopened Email Recipients by Tags

Re: New account can't send to recipient list

Re: Bounce rates shot up through the roof, What is...

Re: sending a created 4-page newsletter from canva...