About Zoe_H

Zoe_H · ‎04-03-2022

Hello @BENJAMINS107, Thank you for that video! Yes, you are doing everything absolutely correct. You won't see those links in action until you send it to someone with those custom fields attached to their email address under contact details. You will want to add these custom fields to your own email address as well in order to see it in preview mode. Please go to the contacts tab in order to add that those unique custom fields to each email address as shown in the screenshot.

Zoe_H · ‎04-03-2022

Hello @SVTU, For troubleshooting purposes, I do recommend switching to another browser to see if this improves. Thank you!

Zoe_H · ‎04-03-2022

Hello @BENJAMINS107, This custom field link will only appear if your customers have this link attached to a custom field in their contact details. A way to test this would be to add this link to your contact details as a custom field as shown in the article above or in this screenshot below:

Zoe_H · ‎04-03-2022

Hello @BENJAMINS107, Yes it can! Please select this helpful article here to see how to Create and Insert your custom fields into an email. You will insert the custom field you create into an email and it will automatically populate for everyone that has this custom field attached to their contact details. Thanks!

Zoe_H · ‎04-03-2022

Hello @BENJAMINS107, Thank you for reaching out to the Community! Custom fields can have any contact specific details inserted. If your customers all need a specific link inserted in your campaign like the one you have above, that is completely possible! Thanks.

Zoe_H · ‎04-03-2022

Hello @SVTU, Thank yo ufor bringing this to our attention! Please try refreshing your screen by selecting Campaigns and your links should be active. Thanks!

Zoe_H · ‎04-03-2022

Hello @LisaR611, Try to make a copy of the email campaign and see if the error message appears in the copied version. For another troubleshooting step, please try switching to a different browser. Thanks!

Zoe_H · ‎04-03-2022

Hello @LisaR611, Thank you for reaching out to the Community! Can you give us some more information about what is occurring every time you try to select Save or schedule your campaign? Thanks!

Zoe_H · ‎04-03-2022

Hello @CJD86, Thank you for reaching out to the Community! Now that your campaign has been copied and it is in draft mode, when you select the Preview and Test button your survey link is in Preview mode and is only used for testing. Once you send this campaign out to a list the link will not longer be used for testing only. Thanks!

Zoe_H · ‎04-02-2022

Hello @PeggyK481, Depending on the bounce back message, this article here should help you decide what needs to be done with that email address and what needs to be done to prevent this in the future. Thanks!

Zoe_H · ‎04-02-2022

Hello @EmilyB948, If you believe a valid email address has been marked as Suspended, you have the opportunity to unsuspend it within your account. If you have too many, please give our Delivery Specialists a call for some extra assistance and information! Thanks.

Zoe_H · ‎04-02-2022

Hello @TraceyP41, I do apologize for any inconvenience, but at this time we can not add additional emails to an existing automated series. Although, you can edit existing emails while the series is live. Which means a workaround I have found that works well is to add blank templates that will later be edited when you are ready. That way your series can be active and live and start sending, but the blank templates will be edited before it's time for them to be sent. Thanks!

Zoe_H · ‎04-02-2022

Hello @SteveC781, Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but in order to edit the campaign you will need to unschedule the resend and make a copy of the campaign to make your edits. After that, you will want to create a list of the non-openers manually and send to that new list. Thanks!

Zoe_H · ‎04-02-2022

Hello @GeorgiaB123, The web page link option should accept all forms of links, even if they are not a website. I do apologize that we do not have a page that offers a document at the end with our new survey tool. You can send a campaign to all of your responses with the document instead if you would like! You may need to grab the link again off Google to make sure it is the correct one. Thanks!

Zoe_H · ‎04-02-2022

Hello @user466923, Thank you for reaching out to the Community! Please check your campaigns again and our branding should be gone. Thanks!

Zoe_H · ‎04-02-2022

Hello @KBCNews, I apologize that you are having the same experience! Is your gif. giving you an error message that your file is too big? If so, you will have to upload a new one that is smaller than 5MB. Thank you!

Zoe_H · ‎03-27-2022

Hello @JeffreyC439, It appears that is a branded footer. Can you please send an email to social_support(at)constantcontact(dot)com all the exact changes you need to your footer, along with your username so we can get that fixed for you? Thanks!

Zoe_H · ‎03-27-2022

Hello @ConnieD7, Thank you for reaching out to the Community! You are adding these image and title links correctly. I will gladly submit your feedback on this!

Zoe_H · ‎03-27-2022

Hello @CarolF980, Thank you for reaching out to the Community! Please select this helpful article here for information on creating an automatic birthday email. Thanks!

Zoe_H · ‎03-27-2022

Hello @MarianS4, I apologize that you are having the same experience. For more information about what you can do to find correct reporting on your account, please select this helpful article here. Thanks!

Zoe_H · ‎03-27-2022

Hello @CeramicsForYou, Thank you for reaching out to the Community! You will want to select the title of the campaign and go to details. Then you should see an option to un-schedule the campaign.

Zoe_H · ‎03-27-2022

Hello @GabrielleS713, I apologize that you are having this experience! Please take a look at the steps on using our Google integration, and the steps on manually exporting lists with over 5,000 contacts from your Google account instead if the integration steps do not work. Thank you!

Zoe_H · ‎03-27-2022

Hello @CeciliaC584, Thank you for reaching out to the Community! Please take a look at our steps we have here to use Canva with Constant Contact. If you do have specific questions about building a template within Canva, you may need to reach out to them for the steps! Thank you.

Zoe_H · ‎03-27-2022

Hello @LynnW614, Yes, we do have a few sign up forms to choose from for your website! Please select this helpful article here for more information. Thanks!

Zoe_H · ‎03-26-2022

Hello @user683222, If you use our legacy Landing pages, it will allow new customers to select which list they would like to be on. So they can choose which newsletter to receive from you. Thanks!

Zoe_H · ‎03-26-2022

Hello @JamesW39, Thank you for reaching out to the Community! To update a contact's permission status temporarily, please select this helpful article here. Thank you!

Zoe_H · ‎03-26-2022

Hello @AllenS5, This may be a result of the Apple Mail privacy changes. Apple recently announced a new feature called Mail Privacy Protection for its Mail app that may be what is decreasing your open rate percentage on mobile. For more information about what you can do to find correct reporting on your account, please select this helpful article here. Thanks!

Zoe_H · ‎03-20-2022

Hello @AdrianB287, It appears your free designs have been uploaded into your account on the 11th of March. They are titled *Simple Campaign Design Created By Constant Contact and *Campaign Design Created By Constant Contact. Thank you!

Zoe_H · ‎03-20-2022

Hello @gails189, Can you please give us some more information about what is happening when you try to send your email? Thank you.

Zoe_H · ‎03-20-2022

Hello @gails189, As I mentioned in my email, it does not appear to be a billing issue. Please take a look at our troubleshooting steps here. Thank you!

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