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Char limit?

ildark
Real Estate

Char limit?

I created a template using the WYGIWYG editor and it worked fine, but I wanted to tweak some HTML elements. I exported it, imported it back and the app is giving me the error "Your email has exceeded the 150000 character limit, please shorten your email to continue. Current length is 315023" It had no problem with this char limit when I was building the mockup in WYGIWYG We know that emails get truncated, but this is a specialized email that needs to be this long, I don't understand why our eblast app is restricting us from doing what we want to do...

1 REPLY 1
Frankie_P
Moderator

Hi @ildark 
 
Thank you for reaching out to the Community about your email! This experience you're having working in our system and would be happy to look into this further for you. In fact, please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, the name of the email you were working on, and the steps you took before seeing this error. These are helpful details to have for further troubleshooting as there is currently more than one draft email in your account. Not only this, but I can see you are still working in our older Legacy Newsletters. There have been cases where copying and pasting into these templates can carry over problematic formatting. Because of this I would suggest stripping out any complicated formatting before pasting your copied HTML into a campaign. 

Frankie.P
Community & Social Media Support

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