Copy an email

Top Answer
Frankie_P
Moderator

Hello everyone!

 

I apologize for any inconvenience caused from this Copy feature not being available on your campaign. The ability to copy Legacy Newsletter templates has been disabled since we are moving forward with our updated editor and are dedicating resources to making this editor the best it can be. Because of this we would recommend recreating your template in our updated editor. This updated editor does have the ability to be copied. With that said, are there any features in particular that are causing you to continue copying these Legacy Newsletter Templates? We welcome any feedback about this editor so we can forward your thoughts to our Product team.


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Occasional Participant

Re: Copy Campaign

Yes! I only had minutes to send a reminder before my event yesterday and had to skip it. It caused me to lose several sales. I want them to rebuild mine for free too! Anyone know if a good company to switch to?
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Occasional Visitor

Can't copy campaigns

Whenever I try to copy a campaign the text doesn't copy.

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Moderator

Re: Can't copy campaigns

Hello @AmyJ322 ,

 

Since we're unable to recreate the issue, could you please provide some answers to the following troubleshooting questions?

  • When you try to copy the campaigns, are you seeing any error messages?
  • Does refreshing / reloading the page alleviate the issue at all? 
  • Does this issue occur in other browsers?
  • Does clearing your cache (just the browser's cached images and files) allow you to make copies without any issues?

William D
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Occasional Visitor

Re: Can't copy campaigns

Screen Shot 2020-06-14 at 9.20.03 AM.pngcopy missing from menu

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Employee

Re: Can't copy campaigns

Hello @KennethD2,

 

I took a look in your account and it looks like the copy feature has been removed from your account because you are using the older, not mobile responsive version of Constant Contact. You will need to create a new email campaign in order to use the copy feature again using our mobile responsive and user friendly templates. We can submit a request to convert your last email into the new updated system. That will take up to 3-4 business days to complete. I do apologize for any inconvenience this may have caused. Unfortunately, the older templates you are using may have formatting issues when sending and are not mobile responsive. 


Zoe H.
Community & Social Media Support

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Occasional Visitor

Copy Function

I would like to copy a recent campaign I sent, but the COPY function is gone. I do see I can get to a recent template by pushing this new (?) "Create" button, but the copy function is goner and selecting a previous template results in an error page. .
Tags (3)
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Moderator

Re: Copy Function

Hello @JeffLewis ,

 

If the email you're trying to copy is a Legacy Email type, then you were likely one of the accounts in the most recent wave of retirements that we sent emails about. I'd recommend recreating the campaign you're trying to copy in the current editor.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Visitor

Re: Copy Function

And how do you recreate the campaign in the current editor?

 

This is a real bummer. I liked the copy function and now it is gone. Not progress.

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Moderator

Re: Copy Function

Hello @susanb4 ,

 

I'd recommend taking a look at our Knowledge Base for its plethora of helpful articles to ease the transition to our current, mobile-friendly email builder. For starters, you may be interested in this article on transitioning between the two builders

 

If you'd like one-on-one guidance, our general support agents can work with you live on the phone to get started as well. You can also request to have your legacy template remade in the new editor by one of the professional designers, or to have an entirely new one created for a price.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Occasional Visitor

Can no longer copy previous news letters????

I can't believe you ended the ability to copy previous news letters! What a **bleep** move!!!!!

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