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Disappeared canva file

MarkC8512
Participant
‎11-11-2021 03:49 PM
0 Votes
‎11-11-2021 03:49 PM

I "Published" an automated birthday card from Canva to Constant Contact.  I need to make changes but now I cannot find the original document in Canva?

1 REPLY 1
Amanda_G
Employee
Employee
‎11-11-2021 06:36 PM
0 Votes
‎11-11-2021 06:36 PM

Hi @MarkC8512 , 

 

I certainly apologize that you are not able to find that document in Canva! Our Canva integration should not be removing documents from Canva altogether - if you click "Edit" on your file within your Constant Contact library, the system should navigate you back to Canva to edit the document. Alternatively, the image should be saved within your "folders" section on Canva. 

 

If you are still not seeing it, I recommend contacting Canva to see if they are able to assist you in finding that file. 


Amanda G.
Community & Social Care
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