Edits

Participant

Edits

Why can't I edit a person's email address? If I remove them and add them back in with their new email address, I lose all record of their opens!
1 REPLY 1
Moderator

Hello @cynthiab63 , 

 

Email addresses denote a unique contact. With that said, if a contact has unsubscribed at some point in the past, even if they later resubscribed, you won't be able to change the email address for the contact. This is done to accommodate the legal and Compliance-related elements of unsubscribing and resubscribing.


William D
Community & Social Media Support

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