How can I update an event registrant's payment status from 'Refunded' to 'Paid'

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SharonG746
Occasional Participant
 
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My apologies, if a registrant's payment status is forced through to us by the payment processor as being refunded, we are unable to manually or automatically change that status. The only way to be able to change that payment status for the registrant would be to wholly cancel their registration, then re-register them. Once you get to the payment submission page, you can exit and manually update their unpaid / pending payment status to reflect that they're paid.

 

Otherwise, when you export the data, you can simply make an edit in your spreadsheet program, and mark them as paid.


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William A
Community & Social Media Support
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3 REPLIES 3
William_A
Moderator

Hello @SharonG746 ,

 

When you view your list of registrants in an event, you can edit their payment status, same as their registration status.


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William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
SharonG746
Occasional Participant

I am not able to select the individual for update.  I wonder if I need to do something else first.  The Registration status shows 'Registered' for this individual.

My apologies, if a registrant's payment status is forced through to us by the payment processor as being refunded, we are unable to manually or automatically change that status. The only way to be able to change that payment status for the registrant would be to wholly cancel their registration, then re-register them. Once you get to the payment submission page, you can exit and manually update their unpaid / pending payment status to reflect that they're paid.

 

Otherwise, when you export the data, you can simply make an edit in your spreadsheet program, and mark them as paid.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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